Job Description

Closing Date: 28/11/2025


Location/Division: BZP

Job Title: Visitor Experience Advisor

Salary: 25,755

Hours: 37.5pw

Location: Bristol Zoo Project

Contract Type: Permanent

Bristol Zoological Society, the conservation and education charity that runs and operates Bristol Zoo Project (previously Wild Place Project), higher education programmes and conservation projects across the world, is recruiting a Visitor Experience Advisor. This is an exciting opportunity to join the Visitor Experience team.



As a key member of our Visitor Experience team, you'll play a vital role in creating a warm and memorable experience for everyone who visits Bristol Zoo. This is a front-facing, dynamic role that combines customer service, administration, and communication across multiple channels.



Your main responsibilities will include:


Being a welcoming and enthusiastic first point of contact for all visitors and members, delivering exceptional service at every opportunity.

Supporting day-to-day reception operations and completing a range of administrative tasks for both the team and the wider organisation.

Managing school group bookings, and promoting and processing memberships, experiences, and event sales.

Accurately handling and maintaining direct debit payments, membership records, and other visitor-related transactions.

Operating our busy switchboard and handling enquiries via phone, email, and social media in a professional and timely manner.

Juggling a varied workload - working both independently and collaboratively to meet team objectives and deliver a high-quality visitor experience.


We're looking for a motivated, reliable, and flexible individual with a genuine passion for delivering world-class customer service. You'll thrive in a busy, visitor-facing environment and be committed to putting people at the heart of everything you do.



As a Disability Confident Employer if you identify yourself as disabled under the Equality Act 2010 definition and can demonstrate that you meet the essential criteria listed in the person specification, we will guarantee an interview. If you would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact hr@bzsociety.org.uk



Benefits include:


30 days of annual leave (Pro-rated, inclusive of bank hols) increasing with length of service with an option to buy up to 5 days' additional holiday

Access to our company pension scheme

Enhanced family leave - supporting you with the important milestones in your life with enhanced maternity, paternity and adoption pay

Access to a range of resources to support your physical, mental and financial health, including access to our Employee Assistance Programme

Death in service benefit (x3 salary)

Cycle to work scheme and season ticket loans supporting you to spread the cost of environmentally friendly transport options.

Other flexible benefits including access to a health cash plan to help you with everyday healthcare costs

Access to a great range of discounts from hundreds of retailers to help make your money go further including gym discounts

Option for Lifestyle Break after one years' service

Free on-site car park


To apply for this role please sign into our recruitment portal and upload your CV and cover letter explaining how you meet the essential and desirable criteria detailed in the person specification in the job description to HR@bzsociety.org.uk by

28th November 2025.

Please note:

We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage you to apply as soon as possible to avoid missing out on this opportunity.


Diversity Statement


Our vision for the Society to be an employer of choice, that is inclusive and attracts and retains the most talented people, who all work together to sustain our future. As such we welcome applications from all sections of the community. Our employee lifecycle processes, including recruitment, are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, disability status, race, or any other aspect which makes them unique.