Job Description

Lulworth Estate is home to some of the UK's most iconic natural and historic landmarks, including Durdle Door, Lulworth Cove, and Lulworth Castle. Welcoming over one million visitors annually, the Estate offers a unique blend of natural beauty, rich heritage, and unforgettable experiences.

The Opportunity

We're seeking a passionate and creative Visitor Experience Manager to lead the development and delivery of engaging, memorable, and meaningful experiences across the Estate. This is a unique opportunity to shape how visitors connect with our landscapes, heritage, and stories.

You'll collaborate across departments and with external partners to curate a dynamic programme that enhances visitor satisfaction, deepens understanding, and encourages repeat visits. You'll also play a key role in strategic placemaking, transforming the visitor journey, and strengthening our brand through targeted marketing and communications.

Key Responsibilities

Design and deliver innovative visitor programmes, seasonal events, and immersive experiences

Champion storytelling and interpretation across all visitor touchpoints

Lead placemaking initiatives to improve wayfinding and emotional connection to place

Collaborate with internal teams and external stakeholders to co-create engaging content

Develop and implement marketing strategies, including digital campaigns and brand storytelling

Ensure inclusivity, accessibility, and relevance for diverse visitor groups

Build partnerships with local organisations, artists, educators, and heritage bodies

Monitor visitor feedback and experience metrics to drive continuous improvement

Contribute to the strategic transformation of the visitor journey across digital, physical, and emotional touchpoints

About You

A creative and strategic thinker with a passion for visitor engagement, heritage, and nature

Experienced in event programming, interpretation, or visitor experience management

Skilled in marketing, communications, and brand development

Experienced in placemaking and designing transformative visitor journeys

A strong project manager with excellent stakeholder engagement skills

A compelling communicator with a flair for storytelling

Confident in using digital tools and social media

Collaborative, enthusiastic, and impact-driven Why Join Us?

Be part of a passionate team shaping the future of one of the UK's most beloved destinations

Work in a stunning coastal location rich in history and nature

Enjoy opportunities for professional development and creative freedom

Make a real difference in how people experience and connect with the world around them

Ready to Apply?

If you're excited by this opportunity and want to help shape unforgettable visitor experiences at Lulworth Estate, we'd love to hear from you. Please send your CV and a covering letter outlining your suitability for the role to recruitment@lulworth.com.

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: In person