Job Description

Salary

33,423 per annum

Location

SE23 3PQ

This is a permanent

,

full time vacancy that will close in 10 days at 10:00 BST.

The Vacancy

About the Role

Working alongside the Visitor Experience Manager and other Team Leaders, you'll be supporting, developing and leading permanent and temporary Visitor Hosts and managing daily front of house operations.

Key Responsibilities

Manage and inspire the Visitor Host Team to deliver a warm welcome and an excellent visitor experience. Be the first point of call for liaising with internal teams on day-to-day issues. Effectively carry out defined responsibilities for health and safety, safeguarding, evacuations and collections emergency planning. Undertake administrative duties including producing rosters, submitting timesheets and following HR procedures.

About You

We are looking for someone who can lead and inspire the Visitor Hosts and represent the team across the Museum. The successful candidate will have high standards with regards to customer care, an eye for detail and the ability to understand and follow museum policy and procedures.

Key Qualities, Skills, and Experience

Proven track record of supervising and delivering effective customer service in a similar setting Experience managing and developing staff in a public-facing environment Experience and understanding of health and safety and security standards as they affect a public venue. Good standard of education - GCSE Level English or equivalent, good numerical skills

The closing date for completed applications is 10am on Friday 31 October 2025.

Interview date: TBC

The Horniman is an equal opportunities employer and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or of minority background.

The Company

The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.

The Benefits

Employee Assistance Programme

The Horniman has a confidential Employee's wellbeing service.

Free reciprocal entry to NMDC (National Museum Directors Council) member's sites

You may have a free family ticket for our "paid for" exhibitions and visit exhibitions at a number of other museums for free when displaying your staff ID card.

Edenred

This is a benefit scheme open to all staff. You can choose from a range of discounts including shopping, days out and holidays.