Job Description

Visitor Operations Senior Hosts

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If you are interested in art, horticulture and love sharing your enthusiasm for both with the public, then this is the job for you.



We are looking for two dedicated Senior Hosts to supervise our host teams who look after Kew's exciting visitor programmes throughout the year. You'll be working to engage our visitors with a range of different programmes, from internationally recognised art exhibitions to our famous Orchid Festival, ensuring a world-class visitor experience for all visitors who join our programmes throughout our peak season.



Working within the Visitor Operations Team, your role as a Senior Host will involve supervising and provide guidance to a team of visitor hosts to ensure seamless operations and the delivery of outstanding customer service. Your focus will be on welcoming a large number of visitors to the programme's location and enhancing their overall experience whilst acting as the host team supervisor.



Hours of work
Annualised
Part-time hours per week
Annualised hours - full time
Number of vacancies
2
Contract Type
Fixed Term (FTA)
Contract start date
19 January 2026
Contract end date
7 March 2027
Salary
29,692 per annum [Band B]
Directorate
Marketing & Commercial Enterprise
Location
Kew Gardens, Richmond
Closing Date
30/11/2025
Documents
16396 Employee benefits-RBG Kew Enterprises (Commercial) 2024 v6.pdf
(PDF, 305.99kb)
Job Profile.pdf
(PDF, 151.94kb)
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More details

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Your primary responsibilities will include displaying strong and experienced support within the host team, ensuring they are empowered to provide visitors with a warm welcome. Additionally, you will support with any escalated visitor queries to maintain excellent customer service.



You will have to ensure that the visitor host team are well-equipped to warmly welcome visitors, through daily briefings and coaching sessions and be able to take charge of any escalated visitor queries, ensuring exceptional customer service is consistently provided.



Successful candidates would ideally have previous experience in supervising and supporting teams within a high-volume, visitor attraction, museum or retail role and excellent communication skills, coupled with confidence and self-motivation.



We are looking to recruit for full-time 36 h/week, annualised hours positions.



Interviews are due to take place during 15-18 December.





The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.



We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.



Join us on our journey as protectors of the world's plants and fungi.



The salary for this position is 29,692 per annum [Band B]



Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.



If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job".



We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.



No agencies please.