Job Description

Visitor Services Assistant (Warden)
Household / Department
Royal Collection Trust
Section / Branch
Visitor Experience
Location
the Palace of Holyroodhouse
Contract/recruitment type
Fixed Term Contract
Start date
April 2026
End date
December 2026
Starting salary
12.60 per hour rising to 13.45 in April 2026
Hours of work
37.5 hours a week over 5 days (Monday to Sunday)
About the role


Apply now for an amazing opportunity to join our team at The Palace of Holyroodhouse, where your everyday job can become truly exceptional.


Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace's close associations with some of Scotland's most well-known historic figures and learn how today it is used by The King.


As a Visitor Services Assistant, you'll welcome visitors from around the world and ensure every visitor has an exceptional experience from welcome to goodbye.


Responsibilities


Provide a warm welcome to visitors, actively engaging with them to enhance their understanding and enjoyment of the Royal Collection, Palace and local area.
Assist in preparing the visitor route before opening by ensuring all areas are clean and tidy, maintaining high presentation standards throughout the day.
Provide exceptional customer service, always maintaining a friendly and professional demeanour.
Be aware about security, emergency, and evacuation procedures ensuring the safety and security of the visitors and the site.
Work collaboratively as a team to ensure the smooth flow of visitors along the route.
About you


Essential Criteria:


Friendly and customer-focussed attitude and great verbal communication skills, you'll enjoy working with people and take pride in delivering an exceptional visitor experience.
You'll feel confident initiating conversations with visitors, understanding their needs and providing tailored information and knowledge.
At your best working as a part of a team and with lots of initiative, you can anticipate visitor needs, ensuring the visitor route is managed to a high standard throughout the day.
Pro-active and organised, you can work effectively even when it gets busy.


Additional Information:


We are currently advertising for two roles: Visitor Services Assistants as well as Retail and Admissions Assistants. Please consider which role best suits your aims, skills and experience, as you can only submit one application.
This role will involve standing on your feet for a large part of the day.
The full contract duration will run from 16th April 2026 to 9 December 2026.
You will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.
Selection processes are likely to take place on 4 December 2025.
Benefits
Competitive pay of 12.60 per hour rising to 13.45 in April 2026.
Complimentary lunch during your shift.
The opportunity to join a large, friendly, and sociable team.
Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.
Vacancy Closing Date: 23/11/2025, 23:55
Additional Information
Visitor Services Assistant - Warden.pdf - 196KB
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