Job Description

Do you have excellent communication skills and a positive attitude?



Are you a motivated, friendly and organised individual looking to join a great team?



Do you have experience of customer service and general administration?

Look no further! We have a fantastic opportunity for a Visitor Services Officer to join our team here at Stockton-on-Tees Borough Council.

The role will involve delivering an efficient reception service across various Councils offices located in Stockton. This includes the new office at Dunedin House - a beautiful, welcoming and modern work location.



This is a front facing role where your main duties will include greeting and assisting visitors in a warm and professional manner, answering and directing phone calls, handling incoming and outgoing post and deliveries, managing and coordinating meeting room bookings and providing general administrative support.



You will also provide support across other Council reception sites to meet the needs of the service. You will receive excellent support and join a welcoming, supportive team.

We would love to hear from candidates that have:

Excellent communication skills A professional, welcoming and positive attitude Ability to multi-task Strong organisation and attention to detail skills Good IT skills and experience of using Office application including Word, Excel and Outlook English and Maths Level 2 (i.e. GCSE Grade C/4 or above or Functional Skills)



The operating hours of our receptions are 8:30am - 5:00pm. We are looking to recruit on a part time basis (working up to 30 hours per week). Availability / working hours can be discussed as part of the interview process.



For more detailed information about the role, please refer to the and Person Specification included in the Supporting Documents section.



Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

A competitive salary of 25,185 FTE (pro rata for part-time) 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available. Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement. Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.






For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:



https://www.stockton.gov.uk/careers





If you would like an informal discussion about the post, please contact Sharon McDonald Corporate Administration Manager on 01642 526516 or email Sharon.mcdonald@stockton.gov.uk or Kelly Parker on 01642 524316 or email Kelly.parker@stockton.gov.uk



We are intending to interview on Thursday 9th October 2025 and you will receive notification through North East Jobs if you have been shortlisted.

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from DONOTREPLY@NORTHEASTJOBS.ORG.UK. All communication will also appear in the My Messages section of your North East Jobs account.