Job Description

HOW TO APPLY

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk by Sunday 28th September 2025.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, "VSS Food & Beverage - Glenfinnan"

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property's reputation

As one of two F&B Visitor Services Supervisors, you will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

As a charity, every penny we raise goes back into the National Trust for Scotland's conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You'll help answer visitors' questions about things to do here and share your enthusiasm for Glenfinnan's stories, the work we do and what their money is funding.

Lead with menu development ensuring our cafes offering is appealing, profitable and sustainable.

Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping. Accountable for cost-effective stock management, ordering, storage and wastage control. Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines. Prepare catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Share responsibility for achieving an F&B budget of around 500,000 a year. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily cafe till operations and perform end-of-day income reconciliation as a duty manager. Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets Food compliance standards and record-keeping Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback Staff satisfaction from staff surveys

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. Fully equipped commercial catering kitchens.

Qualifications & knowledge

Level 2 Intermediate Food Hygiene Certificate or above Current driving license
Qualifications in Catering, Hospitality, Tourism or Event Management

Current First Aid certification (or willingness to train and use) SQA recognized personal license.

Experience & skills

'Hands on' working in a busy catering and sales environment, ideally in a visitor attraction setting

Excellent leadership and influencing skills, supervising and supporting staff on a daily basis Enthusiasm for preparing and serving high quality food and drink. Passion for and ability to demonstrate the exceptional customer service required of all staff.
Confident communication skills (written and spoken)

Computer literacy and familiar with Microsoft software Experience with cash handling, monitoring, and interpreting financial data. Strong time management and organisation skills Ability to be proactive and to take initiative. Understanding of and belief in the work of the National Trust for Scotland
Job Types: Full-time, Permanent

Pay: 28,228.00-30,118.00 per year

Work Location: In person

Application deadline: 28/09/2025