Job Description

Concierge / Queue Manager (Vodafone Store)

Location:

Chantry Place, Norwich

Hours:

24 hours per week (3-4 days per week, Monday to Sunday rota)

Salary:

15,724.80 per annum (based on 24 hours/week)

Perks:

Spot incentives, paid day off for birthday, staff nights out, exclusive Vodafone discounts, and more!

Are you confident, organised, and customer-focused? We're looking for a friendly, resilient

Concierge / Queue Manager

to be the face of our Vodafone store.

What you'll be doing:

Welcoming all customers at the front of the store with a positive attitude Understanding each customer's needs and entering their details into our queue system Assigning customers to the most appropriate adviser based on their query Keeping the shop floor flowing efficiently and identifying potential delays Helping spot mystery shoppers and ensuring high service standards Supporting advisers with time management and floor organisation
What we're looking for:

A warm, professional manner and natural people skills The ability to stay calm, polite and positive--especially with difficult or frustrated customers Strong organisational skills and attention to detail Flexibility to work varied shifts including weekends A team player who can also work independently when needed
This is a

front-facing role

--you'll be the first person customers see, so being proactive and approachable is key.

Join a team where your energy and attitude make a real impact. Whether you're looking to grow your career in retail or just love helping people, we'd love to hear from you.

Apply now and be part of something brilliant.

Job Type: Permanent

Pay: From 15,724.80 per year

Application question(s):

Are you age 18+?
Work Location: In person