Job Description

Location:

London or Newbury or Stoke or Manchester (*Hybrid)

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working Hours:

Full time 37.5 hours per week - Mon to Fri

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.



We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.



We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.



You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.



We're not just expanding connectivity; we're reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.



You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.



We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.



Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

The margin optimisation team implements a data-driven approach to identify cost savings and revenue generating opportunities that contribute to the Vodafone Business P&L. This target driven programme of work contributes to the identification and realisation of all commercial opportunities.



The Commercial Manager - Margin Optimisation will lead initiatives that drive sustainable and profitable growth across Vodafone Business. This role is pivotal in identifying and delivering margin improvement opportunities through systemic change, data-led insights, and a relentless focus on customer experience.



You will be a self-starter who thrives in a target-driven environment, capable of initiating, owning, and delivering complex margin improvement programs with a sharp eye for uncovering margin opportunities. Your deep understanding of Vodafone's end-to-end systems and processes will enable you to uncover root causes of margin leakage and implement lasting solutions that enhance both profitability and customer satisfaction.



Lead and deliver strategic margin optimisation initiatives aligned to a defined annual target. Identify and implement cost reduction and revenue enhancement opportunities across Vodafone Business. Drive continuous improvement by embedding root cause analysis and preventative controls into operational processes. Collaborate cross-functionally with Sales, Finance, Service, and Technology teams to maximise account profitability. Act as a subject matter expert on commercial processes, supporting complex account issues and vendor escalations. Champion a customer-first mindset, ensuring all initiatives positively impact customer experience. Own and evolve reporting tools and dashboards to track performance and support decision-making. Lead data-driven investigations into margin anomalies, leveraging large datasets to simplify insights and drive action. Support the development and automation and implement simplified ways of working

Who you are

Proven experience in a commercial, target-led environment within telecommunications or a similar sector. Strong analytical skills with the ability to manage and interpret large, complex datasets. Advanced Excel and data visualisation skills; experience with Power BI is preferred. Deep understanding of operational systems (e.g., billing, ordering, inventory) and their impact on margin. Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders. Experience in continuous improvement, process design, and root cause analysis. Ability to develop and present compelling business cases to support margin improvement initiatives Strong communication and relationship-building skills. Comfortable working in a fast-paced, ambiguous environment with competing priorities.
Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.



If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.



We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.



During the interview, we want you to rely on your own knowledge and skills to show us who you really are--your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree #LI-Hybrid #vodafoneuk