Job Description

Location:

London or Newbury + (*Hybrid)

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working Hours:

Full time 37.5 hours per week - Mon to Fri

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.



We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.



We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.



You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.



We're not just expanding connectivity; we're reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.



You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.



We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.



Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

The Customer Engagement Lead will be responsible for the development and management of our Customer Advisory Board (CAB). Our CAB is a curated group of influential customers from Vodafone --typically C-level executives or senior decision-makers - with whom we meet regularly to gain insights into market trends and customer needs, co-create solutions, and understand feedback on our products, services and strategy. The forum supports us to strengthen strategic partnerships with customers and build greater trust and customer loyalty.



Drive key customer engagement initiatives across Vodafone Business Sales to deliver into business KPI's Responsible for the structure, goals, governance and overall management of Vodafone's Customer Advisory Board (CAB) aligned with Sales strategy and priorities Facilitate CAB meetings, ensuring productive dialogue, actionable outcomes, and a mutually beneficial experience for Vodafone and our customers Take insights from CAB back into the relevant business teams, influencing to have an impact on broader Vodafone strategy & planning Partner with Sales leaders to create and implement an executive engagement strategy and plan, to deepen relationships with key decision makers and executives within our key customers Coordinate executive briefings, roundtables, and one-on-one meetings between company leadership and customer executives to showcase value and strengthen partnerships. Track and measure the effectiveness of executive engagement initiatives, providing regular updates to sales leadership on ROI and relationship health. Creates strategic customer insights, market trend, opportunity landscape collaborating with sales heads and utilizing secondary research Design and drive key strategic initiatives to support customer engagement, revenue improvement and new sales improvement by collaborating with sales and key functional partners Support Head of Business Sales with key business management activities as required (up to 20% of time).

Who you are

Executive Stakeholder Engagement: Ability to build and sustain relationships with senior stakeholders Commercial Acumen: Good understanding of B2B sales strategy and customer lifecycle. Programme and Event Management: Experience running high-profile events & at managing strategic programmes/projects end-to-end Cross-Functional Collaboration: Ability to work and influence across Sales, Marketing, Product, and Strategy teams. Communication: Strong written and verbal communication skills, able to lead and facilitate strategic discussions Customer-Centric Mindset: Empathetic to customer needs and ability to advocate for them internally. Influencing: Ability to influence internal and external stakeholders to secure buy in and drive outcomes from CAB meetings
Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.



If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.



We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.



During the interview, we want you to rely on your own knowledge and skills to show us who you really are--your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree #vodafonethree #LI-Hybrid