Job Description

Location:

Stoke-on-Trent + Hybrid

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working Hours:

Full time 37.5 hours per week - Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.



We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.



We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.



You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.



We're not just expanding connectivity; we're reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.



You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.



We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.



Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you'll do

The Test Lead is responsible for the planning, coordination and executing testing plans within Channel Operations ensuring that testing is achieved according to project scope, schedule and quality standards. You will be responsible for ensuring that the delivered customer journeys and experience match the original design criteria and scope through UAT & DVT testing.



Leading a testing team onshore and or offshore, you will be fully accountable for test planning/resourcing, creating test plans, managing the test plan execution, supervise testing output, monitoring progress, providing support and guidance You will test multiple elements of our core customer journeys including, Retail, Indirect and Call Centre You will be the key escalation point for those test outcomes that are defective/non-compliant (not as expected/to design). All defects must be logged and escalated for resolution with appropriate stakeholders from across the business You will be required to build/manage effective working relationships with internal/external stakeholders and other teams across the business, in particular retail, contact centre and IT, to drive out decisions and resolve challenges with full understanding of knock-on impacts and wider business trade-offs

Who you are

Experience of collaborating across teams to resolve customer journey/experience challenges Ability to quickly assimilate knowledge from outside own area of expertise - act as the conduit to allow understanding of complex issues in wider consumer business Knowledge of customer journeys from requirements gathering through design, testing and deployment Good presentation skills and the ability to adjust context based on the differing audience groups Capable of making appropriate business decisions that benefit the delivery and VodafoneThree, but able to confidently escalate when required Flexibility to adapt to constantly changing priorities and evolve/improve ways of working
Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.



If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.



We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.



During the interview, we want you to rely on your own knowledge and skills to show us who you really are--your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

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