Job Description

Location: Glasgow + Customer Site - 3 Days per week
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Monday to Friday - 08:00 to 16:30
Who We Are
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.
We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We're not just expanding connectivity; we're reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.
We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you'll do
As an Event Technical Lead, you'll be part of a dedicated rota of Technical Event Leads, providing round-the-clock support and stepping in to take charge when complex or high-severity faults arise. You'll keep a close eye on customer incidents and work hand-in-hand with cross-functional teams to make sure issues are resolved quickly and effectively.
Each day, you'll join calls with customers, suppliers, and key stakeholders to share technical updates and keep communication flowing. When real-time issues or major incidents crop up, you'll be the go-to person, leading investigations and guiding the team to resolution.
You'll also be a key voice for our customers within Vodafone, working closely with internal technical teams to make sure their needs are front and centre. Whether it's supporting live environments or collaborating with Design, Sales, and Service Management teams, you'll help deliver top-tier service.
And when it comes to ITIL processes, you'll be right there-supporting technical requirements across the board and helping to drive our Service Strategy forward, from transition to full operation.
Who you are

• Strong technical expertise in telecommunications products and services, with a focus on network infrastructure and customer-facing solutions.
• Comprehensive understanding of customer service operations, with a strong focus on delivering exceptional user experiences
• An understanding of operational support functions, with a strong emphasis on ITIL-aligned practices such as Incident Management and Problem Management.
• Proven experience in supporting customers' in-life technical requirements.
• A recognised networking qualification such as TCP/IP.
• Experience in legacy transmission technologies (PDH and SDH).

Worried that you don't meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
#vodafoneuk #VodafoneThree
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required