Job Description

Location: Glasgow + hybrid*
Working hours: 37.5 hrs per week, Mon-Fri
Salary: Excellent base salary + benefits
*Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.
You should work with your line manager to understand what their expectations are for you, your specific role and your team
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.
We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We're not just expanding connectivity; we're reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.
We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you'll do
Come and join VBTS, where you will be the PMO Manager for a large, complex customer where you will matrix manage a PMO team for a programme where multiple projects are being delivered.
The Customer PMO Manager collaborates directly with counterparts within the customer organisation to enhance programme and project delivery. This is achieved through the application and development of delivery processes, project and programme governance, project consultation, reporting, and the monitoring of PMO-established KPIs.

• Quality Management, Methodology & Governance: Establishing a quality assurance and governance framework based on centrally mandated best practice. Identifying and resolving governance gaps and recommending solutions to enhance efficiency within the function.
• Planning & Resource Management: Working closely with stakeholders to ensure resource coverage within the Program to support the Delivery Plan. Identifying planning issues and trends and recommending and implementing solutions to ensure the Program remains on track.
• Leadership & Stakeholders: Establishing close working relationships with internal and external stakeholders, effectively influencing at a senior level. Ensuring that the stakeholder map and communications plan is current and that timely and accurate information is distributed accordingly.
• Reporting: Implementation of the Customer facing and Internal Reporting schedule to provide status updates to stakeholders. Identifying trends to enhance reporting and resolving data quality issues
• RAID Management: Ensuring the effective running of the Risk, Assumption, Issue & Dependency Management process for the delivery projects/programmes.
• Change Management: Review, assess and measure the change management process to ensure that it is addressing the impact to the Program for time, quality, costs and resource.
• Commercial and Financial Controls: Managing a relationship with Commercial and Finance to provide reporting on contractual obligations
• Benefit Realisation: Ensuring Programme/Project benefits are managed and communicated effectively.
• Functional Management: Matrix managing a high-performing PMO team by providing direction, guidance and support.
• Continuous Improvement: Championing best practice and driving the evolution of the Customer PMO function with key stakeholders

Who you are

• Demonstrated experience of working as a PMO Manager, with knowledge on PMO methodologies and processes, within a client facing program/project.
• Experience within Telecommunications/IT industry.
• Strong stakeholder management skills, with the ability to manage a wide range of different stakeholders
• Demonstrated strategic "big picture" thinking and resilience in a demanding customer facing environment
• Strong problem-solving skills with the ability to identify root causes, find solutions and make decisions.
• Qualifications in PMO/Project Management - e.g P30, Prince 2 Practitioner or other recognised certification in these disciplines.

Worried that you don't meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required