Job Description

Location:

London Oxford Street

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working Hours:

Full time, 40 hours (includes some weekend and bank holidays)

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.



We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.



We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.



You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.



We're not just expanding connectivity; we're reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.



You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.



We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.



Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it's our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What you'll do

You will lead, motivate, coach and develop the store team to deliver an exceptional customer experience and exceed store performance targets. You will approach every interaction with customers as an opportunity to increase revenue and customer experience, whilst using solution based selling and offering products and services that meet the customers needs.



Work alongside the Senior Store Manager and lead management of the Store and staff, managing operational decisions for the store Motivating the team and be involved with coaching, developing and supporting the team Maintain store performance and operations, monitoring, analysing and reporting on the performance Training on new services and refresher training of relevant and required topics Accountable for ensuring the store acts within the guidelines of the FCA Expert in systems, products and systems, particularly with new product launches Keep up to date and share market leading insights Engage with the community (I.e shopping centre, job centre) etc Bring the customer experience into the fore front of every decision, acting as a role model to deliver brilliant customer experience Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

Who you are

Demonstrated experience in retail management, including overseeing store operations and driving performance to achieve targets. Proven ability to recruit, train, and develop team members, delivering effective coaching and performance management to maximise team potential and maintain high standards of customer service. Track record of monitoring, analysing, and reporting on store performance to inform on improvements. Knowledge of Vodafone's products and services, as well as a strong understanding of competitor offerings within the telecoms sector. Experience providing exceptional customer service, ensuring all interactions are aligned with company values and customer needs.
Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.



If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website https://careers.vodafone.com/uk/reasonable-adjustments/ for guidance.



We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.



During the interview, we want you to rely on your own knowledge and skills to show us who you really are--your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

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