Job Description

Who We Are

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We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.



We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.



You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Hybrid

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We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 3 days each week, for at least 12 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Why VodafoneThree

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Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.



We're not just expanding connectivity; we're reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.



You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.





We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

What you'll do

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You will be voice of Vodafone's VIP Team, handling a select group of high-profile customers to ensure that the Vodafone brand name and reputation is protected.

Your goal will be to provide a great customer experience regardless of the means of communication, with solutions to the customers' needs through service and sales You'll be working inbound/outbound calls, social media queues, live chat and high priority emails, along with completing other administrative account management tasks This is a great opportunity to progress within Vodafone, further enhance knowledge and develop new skills and network with other departments from all round the business

Who you are

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Able to proactively case handle and take full ownership of queries, on an end-to-end journey process and fully implementing the TRUST in US framework Have the ability to deal with challenging customer scenarios and demonstrate resilience in the face of this challenge Previous experience of customer service or sales - Be able to identify customer's needs and exceed them through the extraordinary level of service Have exceptional time management to balance core working roles, alongside side projects Confident when communicating with other departments and stakeholders Adaptability to work as part of a team, and confidence to solo when required
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

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We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

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We are regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.



We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.



During the interview, we want you to rely on your own knowledge and skills to show us who you really are--your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.



Please note that this position is temporary for 12 months.