Job Description

Job Title: Void Service Lead

Salary: from 37,280 to 39,862

Annual Leave: 27 Days plus bank holidays

Car Allowance: Generous mileage allowance

What's the role?

You will:

To lead and manage the end-to-end voids process, ensuring all empty homes are repaired, re-let, and occupied as quickly and efficiently as possible, in line with the organisation's Voids Management Policy, Lettable Standard, and customer service commitments. Drive performance improvement, cost control, and customer satisfaction, ensuring homes are safe, compliant, and ready to let within agreed timescales. Ensure all voids meet statutory and regulatory requirements, including gas, electrical, fire safety, asbestos, and damp and be free of any hazards. Maintain accurate records of certificates and inspections. Identify and raise orders for works needed and close them down on relevant systems. Oversee and coordinate pre-termination inspections, void scoping, repair works, quality checks, and sign-off. Analyse property data and ensure correct information is available for Void Surveyors prior to end of tenancy inspection. Assist with other tasks as required Report to the Asset Specialist and work within a team of surveyors

What will I have to do?

You will:

Continually develop all services, delivering sector leading service excellence; on time, within budget and to agreed quality standards ensuring exemplary standards of customer care. Be aware of Asbestos database and ensure all staff, contractors, consultants, tenants etc. are briefed on the existence of Asbestos in accordance with the Asbestos Regulations when necessary. Analyse trends and identify opportunities to improve performance, efficiency, and value for money Ensure the organisation's health and safety responsibilities and codes of conduct are met via the actions and behaviours of our colleagues and contractors. health and Monitor and report on key performance indicators (KPIs), including average re-let time, cost per void, and customer satisfaction. Coordinate/attend meetings with contractors Ensure financial control, identifying and reporting budget variances, providing corrective plans for overspending and areas for efficiency savings to deliver improved value for money services. Develop and implement process improvements to reduce void times and enhance service quality. Ensure that new tenants receive homes that meet or exceed the organisation's Lettable Standard. Immediately raise any concerns in relation to safety with your manager and escalate if necessary and maintain strong working relationships with internal stakeholders, contractors, and partner agencies to achieve joint objectives. Foster a culture of accountability, teamwork, and continuous improvement

What do I need to be successful?

You will:

Be technically strong, solution focused and a proven decision maker Proven experience managing the voids process within a housing, construction, or property maintenance environment. Have a strong understanding of social housing regulations, property compliance, and lettable standards. Have a strong focus on customer satisfaction and the customer experience Be a team player and deliver high standards Excellent project management and organisational skills Experience of managing contractors and monitoring KPIs. Ability to analyse data and produce meaningful performance reports. Full UK driving licence and access to a vehicle. Deliver the right result, think outside the box and be responsive to change and creative in approach Be aware of, and take responsibility for compliance with, all Health and Safety legislation. Ensure a safe working environment for customers, colleagues, the public and contractors by ensuring that health and safety is effectively planned, organised, controlled and monitored. Be familiar with successful job, programme and project management including CDM Relevant qualifications in Housing, Construction or Property Maintenance are desirable.

How will I evidence my success?

I will:

Successfully meet the KPIs and objectives agreed for myself and my team including: Average re let time, cost of void, customer satisfaction, compliance certs in place Successfully manage all situations and works to ensure our customer gets the best possible service Get feedback from my customers, peers and my manager about my effectiveness in delivering my services, as well as how I deliver them Be able to demonstrate the service improvements I have delivered with tangible results that show success Evidence that the Assets policies and processes have been followed and effectively used in managing risk and providing good customer service Evidence that the organisation is fully compliant with legislative obligations e.g. health and safety and procurement requirements for my area. Deliver my services within my allocated budget and evidence sound budget management through the year Provide excellent service to all our customers, both internal and external. Demonstrate- Accountability, Integrity, Collaboration and Innovation.
Job Types: Full-time, Permanent

Pay: 37,280.00-39,862.00 per year

Benefits:

Company pension Flexitime Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Work Location: Hybrid remote in Bridgwater TA6 3AR