Job Description

Our Volkswagen Bridgend dealership, part of the long-established Sinclair Group, is looking for a proactive and enthusiastic Parts & Accessory Advisor to join our busy Parts Department. This is an exciting opportunity to work with one of the world's most recognisable automotive brands while developing your career within a supportive and successful group.

Job Title:

Parts Advisor

Location:

Volkswagen Swansea

Contract Type:

Permanent / Full-time

Hours of work:

40 hours a week working Monday to Friday and Saturday morning on a rota paid as overtime.

Position Pays:

25,584 to 26,500 (depending on experience) plus a monthly bonus.

The Opportunity:

As a Parts Advisor, you'll play a vital role in the smooth running of our Aftersales operation. You'll be the link between customers, technicians, and suppliers-ensuring the right parts are sourced, priced, and supplied efficiently.


This role offers variety, responsibility, and the chance to build strong relationships with both retail and trade customers. Many of our Parts Advisors progress into Senior Advisor, Controller, or Management roles, and we actively support development across the Group.

You will be responsible for:

Supporting customers by identifying their needs and advising on suitable parts and accessories Matching orders to stock, sourcing items, and offering competitive pricing Handling incoming calls, face-to-face enquiries, and digital communications Working towards departmental KPIs and contributing to team success Managing goods in/out, stock control, and accurate paperwork processing Liaising with suppliers for orders, returns, and warranty items Handling payments and maintaining high standards of accuracy Delivering exceptional customer service at every touchpoint

More about you:

We're looking for someone who brings:

Strong organisational skills and attention to detail A friendly, confident communication style Experience in a customer-facing role (automotive experience desirable but not essential) Basic IT skills and the ability to learn new systems A positive, professional attitude and tidy appearance The ability to work well both independently and as part of a team Practical knowledge of motor vehicles (advantageous)

What's in it for you?

Working for the Sinclair Group means being part of a respected, family-run business with over 80 years of success. We offer:

30 days annual leave

including bank holidays (increasing with service)

Your birthday off

Contributory Pension Scheme

Staff discounts

on parts, servicing, and a

free annual MOT

Life Assurance

(death in service benefit)

Staff Car Scheme

Colleague & Customer Referral Schemes

Cycle to Work Scheme

Employee Assistance Programme

with 24/7 support

Sinclair Foundation

- financial support for colleagues during ill-health

Long service recognition

at 5, 10, 20, 30 & 40 years

Free on-site parking

Clear development pathways

within the Sinclair Group

If you would like to apply for this role and become a part of the Aftersales team at Volkswagen Bridgend please send us your CV with a covering letter and include your salary expectations.