Job Description

Our vision as an organisation is to be an outstanding place to volunteer and to help us with this journey; we are recruiting for a Voluntary Services Coordinator. This is a fantastic opportunity for someone who is keen to innovate and make a mark in our organisational journey towards outstanding.



This is an exciting time for the volunteering team and we are looking for an enthusiastic and motivated individual with a drive to help us deliver results.



For more information and an informal discussion about the role, please contact:



Danielle Faulkner, Voluntary Services Manager on 01752 437465 or d.faulkner2@nhs.net



Preference will be given to internal Trust staff, as well as ' Priority ' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.



The post holder will report to the Voluntary Services Manager and will assist with the co-ordination of Voluntary Services at University Hospitals Plymouth NHS Trust, working autonomously with minimum levels of daily supervision.



The post holder will contribute to the delivery and development of volunteer service improvements to improve the experience of patients, support our staff and reduce pressure on our services.



The post holder will work with departments across the Trust to identify new volunteering opportunities, particularly innovative roles that will free up staff to enable them to focus on clinical activities and reduce pressure across the Trust.



The post holder will engage and support UHP's c. 350 volunteers.



We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.



PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.



If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.



1. Oversee the administration, selection, assessment, placing and reviewing of all new volunteers at University Hospitals Plymouth NHS Trust, using the Trust's recruitment and selection procedure, providing assurance to the Voluntary Services Manager.



2. Develop new systems and processes for the intensive recruitment of large numbers of volunteers in line with funding targets and the demand from high impact, high turn-over roles, e.g. winter pressure roles.



3. Day to day management, coordination and supervision of volunteers, providing effective support, learning opportunities, guidance, encouragement and monitoring their performance and effectiveness, acting upon any feedback and providing assurance to the Voluntary Services Manager.



4. Support the Voluntary Services Administrator to ensure relevant training and induction for volunteers is undertaken, recorded and kept up to date within agreed timescales.



5. Ensure volunteer role development complies with NHS England volunteering guidance for NHS providers, including safe recruitment, accessibility and inclusivity, health and safety, and risk management. Ensure new roles meet the needs of UHP staff, volunteers, and patients.



6. Develop and maintain a volunteer to career programme, ensuring the development of roles includes increasing potential employability of candidates.



7. Develop existing volunteer capacity, e.g., increase the number of volunteering hours, offer existing volunteers opportunities in new roles and regular review of existing roles to updates tasks included.



8. Work closely and collaboratively with the Voluntary Services team and wider Patient Services team.



9. Ensure effective promotion of new roles to recruit new volunteers to ensure that the capacity for volunteering support at UHP is sustainable.



10. Monitor the suitability of both established and new volunteer roles in liaison with key staff and ensure that all roles remain fit for purpose through a regular system of monitoring, evaluation and review, providing assurance to the Voluntary Services Manager.



For further details please see attached JD&PS.