Job Description

Volunteer Lead - Soup Kitchen London

Part-Time Flexible Hours (Minimum 15 hours, typically 20-25 hours per week) 13.85 per hour
Central London (W1)

About Us

Established in 1986, Soup Kitchen London supports the homeless, elderly, lonely, and vulnerable by offering free meals, clothing, mental health support, and a sense of belonging. We serve over 200 guests each day with dignity, compassion, and professionalism. In 2019, we launched Europe's first on-site mental health drop-in clinic within a soup kitchen.

The Role

We're looking for a dynamic, organised, and compassionate

Volunteer Lead

to oversee our volunteer engagement and street outreach initiatives. This is a hands-on, people-focused role suited to someone who thrives in a busy environment and enjoys working with both corporate and community volunteers.

You'll lead our

street outreach programme

, manage

volunteer communications and scheduling

, and coordinate

events like our Thames Trek

. You'll also run our

Eventbrite page

, host

Zoom orientation sessions

, and serve as the

Evening Welcomer

--ensuring every volunteer and guest feels valued, safe, and supported.

Flexibility is key. Hours will vary based on outreach schedules, volunteer sessions, and events, so we're looking for someone comfortable adjusting their timetable to meet the needs of a fast-moving, people-centred charity.

Key Responsibilities

Lead and coordinate Soup Kitchen London's

street outreach programme

, engaging directly with people sleeping rough or at risk.

Manage volunteer communications

--including responding to enquiries, sending updates, and organising corporate volunteering groups. Oversee our

Eventbrite page

, ensuring volunteer listings and events are up to date. Schedule and host

Zoom meetings

and orientation sessions for new volunteers. Plan and coordinate major volunteer events such as the

Thames Trek

. Welcome and brief evening volunteers, ensuring all roles and responsibilities are clear. Support the kitchen and cabin teams to maintain smooth service and a positive environment. De-escalate challenging situations in a calm, respectful, and professional manner. Represent Soup Kitchen London with warmth, integrity, and professionalism at all times.

What We're Looking For

Excellent interpersonal, written, and verbal communication skills. Strong organisational and multitasking abilities. Confidence engaging with both vulnerable individuals and corporate partners. Calm, compassionate, and assertive presence in unpredictable situations. Experience using Eventbrite (desirable but not required). A genuine commitment to social impact and supporting those experiencing homelessness or vulnerability. Previous experience in outreach, homelessness services, or community engagement is a plus.

Details

Hours:

Flexible, typically 20-25 hours per week (minimum 15). Some evening or occasional weekend work required.

Pay:

13.85 per hour.

Location:

Central London (W1).
Job Type: Part-time

Pay: From 13.85 per hour

Benefits:

Company pension Health & wellbeing programme
Ability to commute/relocate:

London W1T 4TB: reliably commute or plan to relocate before starting work (required)
Work Location: In person