Job Description

Volunteer Lymphoedema Receptionist

Department:

Lymphoedema Clinic

Location:

Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW

Time Requirement:

Flexible to suit you (within office hours of Monday to Friday 9am to 5pm)

DBS Check needed?

Yes

Age Requirements:

From 18 years old plus

Role Summary:

To volunteer on our reception, greeting patients when they come in for their appointment and marking them as arrived. Answering the telephone and taking messages, conducting and sending appointment reminders, and various other administration duties as detailed below.

Key Responsibilities

Understanding of and ability to respect and maintain patient confidentiality Good telephone manner is essential as is the ability to deal with enquiries in a professional and calm manner
Answer telephone calls taking/relaying messages to the secretary

Support the Secretary and nursing team as directed

Photocopying of documents / leaflets

Filing of patients notes and documents

Monitor stationary levels and top up as needed

Making up new patient packs

Printing freepost envelopes

Personal Qualities:

Compassion and empathy

Tact and sensitivity

Excellent communication skills

Administration experience

Ability to work alone and as part of team

Good attention to detail

Polite and approachable

Professional approach

Training Requirements:

As an administrator Volunteer you will complete the following training:

Teesside Hospice mandatory training

Volunteer induction training

Any other training identified as appropriate to the role

Support and Supervision:

Your first line of support and for any enquiries will be the lymphoedema Secretary to support you in your role.

Communications:

The Lymphoedema Secretary will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits:

20% discount off purchases made in our shops.

Opportunities for training and personal development

Reimbursement of reasonable travel expenses

Provided lunch if you volunteer for more than 5 hours per day

Access to discounts with other retailers and companies

10% discount in the Northgate Tea Rooms

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Apply Here; https://search.volunteero.org/teessidehospice/272bf5af-26aa-408e-86c6-110194ea0da3

Job Type: Volunteer

Benefits:

Casual dress Company events Discounted or free food Employee discount Free or subsidised travel Store discount
Work Location: In person