Job Description

Job Overview

The Social Supermarket Initiative (SSI) is a community-led social enterprise addressing food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and sustainable partnerships.

We are seeking a Marketing & Communications Officer who is creative, strategic, and collaborative to lead SSI's storytelling, public engagement, and community-focused communication initiatives. This role combines content creation, campaign management, brand stewardship, and stakeholder engagement to support SSI's mission and growth.

Key Responsibilities

Content creation and management: Write, edit, and publish clear, engaging, and inclusive content for SSI's website, newsletters, blogs, press releases, and wider communications. Campaign development and execution: Plan and implement marketing and communications campaigns across digital and traditional channels to raise awareness, support membership growth, and increase engagement. Website management: Update and maintain SSI's website content, ensuring it is accurate, accessible, up-to-date, and user-friendly. Brand management: Ensure SSI's brand guidelines, tone of voice, and visual identity are consistently applied across all communications and materials. Stakeholder engagement: Develop and maintain effective communication with members, volunteers, staff, partners, funders, and community networks. Develop and deliver marketing campaigns that promote SSI's services, membership model, and community programmes. Manage SSI's online presence, including its website, newsletters, and (where appropriate) social media platforms, in coordination with the Social Media Manager and Graphic & Content Coordinator. Support outreach and events with branded materials, graphics, and promotional content. Track campaign performance, analytics, and community engagement metrics, providing insight to inform future activity. Manage relationships with local media outlets, community partners, and networks. Uphold brand consistency across all digital, print, and in-person communications. Collaborate with Outreach, Membership, and Community Engagement Teams to align communications with SSI's wider social impact goals.

About You

Key Skills and Qualifications

Excellent written, verbal, and interpersonal communication skills, with the ability to tailor messages to different audiences and channels. Confident using digital tools such as email marketing platforms, basic website/content management systems, and analytics tools to support campaigns and track engagement. Ability to develop and implement marketing and communications strategies that align with organisational goals and community needs. Comfortable tracking, analysing, and reporting on campaign and communications performance, using data-driven insights to improve future work. Able to work effectively with different teams and stakeholders, integrating marketing and communications activity across the organisation.

Profile

A creative and strategic thinker with strong writing and communication skills. Experience in marketing and/or communications. Organised, proactive, and adaptable to a fast-paced, community-focused environment. Passionate about SSI's mission to promote dignity, affordability, and inclusion.

What We Offer

The opportunity to contribute to a purpose-driven social enterprise with clear, measurable community impact. Hands-on experience across marketing, communications, campaigns, and stakeholder engagement. Collaboration with a committed, values-driven team working across operations, outreach, and community engagement. Training and development opportunities to support your professional growth. Potential for extended collaboration, references, or future opportunities within SSI, subject to organisational need.

How to Apply

Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest in the role.

Job Type: Part-time

Pay: Up to 5,000.00 per year

Benefits:

Work from home
Work Location: Hybrid remote in London EC2A 4NQ