Job Description

Role summary

To work as part of a team and assist the shop manager to maximise income from the sale of donated goods.

Duties of the role include the following

(Note - Not all the tasks apply to every shop and will be dependent on which shop; type of tasks required for that area and your level of experience)

Customer service Operating till & cash handling Signing customers up to Gift Aid scheme & inputting gift aid data if required Preparing donated goods for sale Ensuring recyclable goods are put in appropriate place Pricing as outlined by the shop manager Display and merchandising (may include transferring items from one display to another) Stock control Sorting donated goods (this may include lifting or moving moderately heavy items such as sacks of donated clothes or boxes containing books in some areas) Light cleaning duties and using an iron or steamer to press donated clothes

For coffee shops only:

Operating coffee machines, serving customers and clearing and wiping down tables Ensure good food hygiene, health and safety and fire regulations are adhered to at all times

Training & supervision

All required training, including till operation, gift aid and health & safety will be provided.

For coffee shops you will be required to undertake online food hygiene training courses.

Knowledge & experience required

Some customer service experience would be advantageous Ability to remain calm while listening to a customer complaint Ability to handle cash Excellent communication skills Previous experience of working or volunteering in a retail environment desirable Ability to use electronic tills and devices Friendly and approachable manner

Personal attributes

Passionate about St Helena Attention to detail Comfortable handling cash Excellent communication skills Personable and approachable Reliable, trustworthy and flexible to meet the demands of the business Team player with a friendly outlook
Job Type: Volunteer

Schedule:

Monday to Friday Weekend availability
Work Location: In person