Job Description

At UCLH we have been running a successful youth volunteering project since 2019. Engaging up to 100 16 and 17yr olds a year, the project aims to support young people to volunteer in roles which enhance our patient experience whilst also giving participants the chance to gain experience of being in a hospital.
During the school year young people are engaged in opportunities that take place after school and at weekends. Over summer we then offer a more intensive program involving 40-50 participants.
We are looking for someone to provide maternity cover for our current coordinators for 12 months from December 2025.
Main duties of the job
Key strands of the work will include recruiting and selecting new participants to the program, developing opportunities (including the summer program) and ensuring volunteers are supported.
The coordinator would be directly facilitating some opportunities themselves. This includes further developing group-based activities, including volunteer clubs that run on Saturdays and during the week.
You will be an experienced volunteer manager with experience of working with young people. With a can-do attitude and excellent communication skills you will be able to easily build rapport with volunteers, staff and stakeholders in order to understand need and support services.
Please note that to be longlisted, within your personal statement you will need to demonstrate significant experience of working with volunteers.
Interviews will be conducted on Wednesday 19th November 2025.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
37,259 to 45,356 a year Per annum inclusive of HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
309-UCLH-6932
Job locations
University College London Hospital/Voluntary Services Department
6th Floor, 250 Euston Road
London
NW1 2PG
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential

• Education to degree level Or Significant proven equivalent experience of performing well in a similar role
• Computer skills with proven ability to use MS Office, Access and Excel

Desirable

• Train the trainer accreditation

Experience
Essential

• Working knowledge of good practice in volunteer management including experience and understanding of recruiting, interviewing, and placing volunteers
• Experience of organising volunteers within a health care setting
• Experience of working with or running activities for young people including marginalised, NEET and underrepresented young people
• Evidence of effective team working
• Experience of being able to respond effectively when working under pressure.
• Experience of building and maintaining relationships with stakeholders across a complex organisation

Skills and Abilities
Essential

• Able to liaise and work co-operatively with others.
• Able to use own initiative.
• Able to prioritise effectively in response to changing demands.

Communication
Essential

• Excellent skills at all levels of written and oral communication
• Excellent interpersonal skills

Responsibilities towards promoting Equality Diversity and Inclusion
Essential

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Specific Requirements
Essential

• Able to attend and participate in all statutory and other training events in order to continue personal and professional development.
• Able to give talks or presentations to groups.
• Able to work flexibly including some work outside normal working hours in order to support volunteers.
• Able to travel to other hospitals within the Trust.
• Basic level of experience with databases,

Desirable

• Evidence of experience in training and facilitation for volunteers to support their personal development.

Person Specification
Knowledge and Qualifications
Essential

• Education to degree level Or Significant proven equivalent experience of performing well in a similar role
• Computer skills with proven ability to use MS Office, Access and Excel

Desirable

• Train the trainer accreditation

Experience
Essential

• Working knowledge of good practice in volunteer management including experience and understanding of recruiting, interviewing, and placing volunteers
• Experience of organising volunteers within a health care setting
• Experience of working with or running activities for young people including marginalised, NEET and underrepresented young people
• Evidence of effective team working
• Experience of being able to respond effectively when working under pressure.
• Experience of building and maintaining relationships with stakeholders across a complex organisation

Skills and Abilities
Essential

• Able to liaise and work co-operatively with others.
• Able to use own initiative.
• Able to prioritise effectively in response to changing demands.

Communication
Essential

• Excellent skills at all levels of written and oral communication
• Excellent interpersonal skills

Responsibilities towards promoting Equality Diversity and Inclusion
Essential

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Specific Requirements
Essential

• Able to attend and participate in all statutory and other training events in order to continue personal and professional development.
• Able to give talks or presentations to groups.
• Able to work flexibly including some work outside normal working hours in order to support volunteers.
• Able to travel to other hospitals within the Trust.
• Basic level of experience with databases,

Desirable

• Evidence of experience in training and facilitation for volunteers to support their personal development.

Skills Required