Job Description

Company Overview

Take Back Your Mind UK is a nonprofit organisation dedicated to raising awareness about mental health issues and providing support to individuals facing mental health challenges.

Position Overview:

As the Volunteer Services Manager at Take Back Your Mind UK, you will play a key leadership role in overseeing and enhancing the volunteer experience. You will ensure volunteers are supported and empowered to fulfil their roles effectively. This is a rewarding and dynamic voluntary position for individuals who are passionate about people management, and making a meaningful difference.

Key Responsibilities:

Team Leadership:

Lead and manage a team of volunteers, providing guidance and support as needed. Develop and maintain a collaborative team culture that prioritises the engagement, volunteer experience, well-being of volunteers, and the achievement of the organisation's goals. Monitor tasks and delegate as required, providing guidance. Develop and implement role designations, splitting the Volunteer Services department into groups for specific tasks as needed.

Volunteer Recruitment and Onboarding:

Lead the recruitment process for volunteers by creating role descriptions, posting role openings, and conducting introductory chats where needed in the Volunteer Services department. Monitor the onboarding process, ensuring all necessary documentation is collected (e.g., ID, Right to Work, DBS checks) and that volunteers are fully prepared for their roles. Ensure all new volunteers are appropriately introduced to the organisation and have relevant access to resources.

Volunteer Support:

Act as a point of contact for department managers and their volunteers, providing ongoing support and guidance throughout their time with the organisation. Maintain a positive volunteer experience, addressing any concerns and ensuring volunteers feel valued and appreciated. Promote feedback to gather insights into volunteer satisfaction and continue our continuous improvement project 'Improving the Volunteer Experience'.

Training and Development:

Identify opportunities for volunteer growth and development, including mentorship and leadership opportunities.

Volunteer Records and Documentation:

Maintain accurate and up-to-date volunteer records, ensuring compliance with legal and organisational requirements. Oversee the management of volunteer-related documentation, including ID, DBS certificates, and volunteer agreements.

Policies and Procedures:

Assist in the development and implementation of policies and procedures for volunteer management, ensuring they align with the organisation's mission and values. Provide guidance to volunteers on policies and ensure consistency in their application across the organisation.

Skills and Qualifications:

Experience in team management, human resources, admin, or a related field. Organisational and time management skills with attention to detail. Excellent communication skills, both written and verbal, with the ability to engage with diverse groups. Ability to work independently, and part of a team, providing leadership and support to others. Proficiency in using Google Workspace Strong problem-solving skills and adaptability in a dynamic environment. A passion for working with volunteers and a commitment to the mission of Take Back Your Mind UK.

Additional Information:

This role provides a unique opportunity to make a significant impact on the success of Take Back Your Mind UK and its volunteer engagement. While this role description outlines the core responsibilities, there is room to take on additional tasks, projects and initiatives as part of your contribution to the organisation's growth and development.

Job Type: Volunteer

Work authorisation:

United Kingdom (required)
Work Location: Remote