Job Description

This is a

VOLUNTEER (UNPAID)

POSITION. Any pay shown is a system requirement of Indeed and does not reflect compensation.

Location

Union Street - The Prince & Princess of Wales Hospice Shop

Glasgow City Centre

About PPWH Shops

The Prince & Princess of Wales Hospice runs a network of vibrant retail shops across Glasgow, helping to raise vital funds to support people living with life-limiting illnesses and their families. These shops offer high-quality pre-loved clothing, accessories, homeware and unique finds, all while promoting sustainability and community connection. Our shops are friendly, welcoming spaces where volunteers play a key role in delivering great customer experiences and ensuring every donation makes a difference. By joining our new

Union Street

shop, you'll be part of building something special.

About the Role

As a Retail Volunteer (

unpaid

), you'll help create a warm, welcoming, and organised shop environment for customers, donors, and supporters. Whether you're on the shop floor greeting customers or helping behind the scenes with donations, your time will directly support the work of the Hospice.

What You'll Do

Giving customers a warm and friendly welcome Assisting with sales and serving on the till (full training provided) Sorting, organising, and preparing donated items for the shop floor Creating eye-catching displays and helping merchandise stock Keeping the shop clean, tidy, and safe for everyone Helping accept donations and thanking donors Supporting safe customer flow in a busy city-centre environment Working alongside shop staff and other volunteers as part of a supportive team

When We Need You (Suggested Timings)

We offer flexible volunteering to suit you.

Typical shifts include:

Morning:

10:00am - 1:00pm

Afternoon:

1:00pm - 4:00pm

Full day (optional):

10:00am - 4:00pm
You can volunteer:

Once a week Once a fortnight Or on a flexible, ad-hoc basis
Most volunteers give 2-3 hours per week, but any time is welcomed.

The shop will be open Monday-Saturday

, with occasional Sunday trading during busy periods.

Volunteers at PPWH are fully supported by our staff and volunteer team. We provide:

Comprehensive induction

Including:

Welcome briefing Introduction to PPWH and the retail team Shop tour and meet-and-greet Health & safety orientation Role overview tailored to your interests

Full training

You'll receive training in:

Customer service Till and card-machine use Donation handling Display & merchandising Shop safety procedures Emergency protocols Manual handling (if needed)

Ongoing supervision & support

A named

Shop Manager

and

Assistant Manager

will support you each shift Regular check-ins to see how you're getting on Open-door approach - ask questions anytime Opportunities to learn new tasks at your pace

Expenses & wellbeing

Travel expenses reimbursed

(in line with PPWH volunteer policy) Breaks provided during longer shifts A friendly, supportive environment where volunteers are valued

Development opportunities

Confidence building Retail skills for your CV Chance to take on additional responsibilities if you wish Invitations to volunteer celebration events
If you are interested, please click the 'Apply' button below (available when logged in and registered). You will then be contacted by the coordinator by email or phone call. If you have not heard back after 5 working days, the first step is to contact the organisation with the contact details provided. You could also check your junk/spam folder on your emails just in case the response is there. If that doesn't work out, then please feel free to contact Volunteer Glasgow on info@volunteerglasgow.org

Follow this link to apply online: and apply on our volunteer page:https://www.princeandprincesofwaleshospice.org/uk

Job Type: Volunteer

Pay: 1.00 per year

Benefits:

Casual dress Employee discount Free or subsidised travel Store discount
Work Location: In person