Job Description

Have you navigated the UK system yourself housing, health, care, benefits or visas and now want to help others do the same?

Do you speak a language that connects you to your community?

Do people come to you because you listen, understand, and know how to find answers?

If so, you could be exactly who we're looking for.

About the Role

We're seeking Social Welfare Advisors who bring more than qualifications we're looking for people with real stories, real insight, and a desire to make things easier for others.

In this role, you'll offer practical advice and emotional support to people navigating difficult systems whether they're struggling with housing, care needs, benefits, or just understanding their rights. You'll be part of a supportive team that values lived experience and community connection as much as formal training.

You might be someone who:

Has supported a family member or neighbour through a tough process Has experience as a carer, community worker, or volunteer Has moved to the UK and now helps others find their way Speaks one or more of the following languages:
Urdu, Punjabi, Gujarati, Bengali, Arabic, French, Ukrainian, Polish, Romanian, Yoruba, Igbo, Swahili, Somali, Amharic, Tigrinya

Understands how it feels to not be listened to and wants to change that
What You'll Be Doing

Giving advice and support on issues like housing, benefits, social care, and accessing health services Using your story and system knowledge to guide others Offering support in your community language, if you speak one Helping people understand their rights and feel confident taking the next step Working alongside a team who cares deeply about dignity, justice, and accessibility
What We Offer

A values driven, inclusive workplace where your background is an asset Full training and support especially if you're new to advice work Flexibility around hours, caring responsibilities, or other work

Skills:

Advice / Advocacy

Mentoring / Coaching

Social care / Counselling

To Apply:

Please send your CV and a short cover note (or voice note, if preferred) telling us:

Why you're interested What systems you've helped someone (or yourself) navigate What languages you speak
We strongly encourage applications from people with lived experience of migration, care work, housing challenges, or navigating the UK support system. Your story could be someone else's lifeline.

Job Type: Volunteer

Benefits:

Work from home
Schedule:

Monday to Friday No weekends
Application question(s):

Please can you confirm that you are aware that this is a volunteer position?
Experience:

adviser: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Remote

Application deadline: 31/07/2025