Job Description

St Luke's Hospice Plymouth

Volunteering in Support Roles

VOLUNTEER WARD ASSISTANT

Location: Turnchapel

Overview of role requirements

To assist the Turnchapel teams of reception, clinical admin and nurses with the responsibility of keeping the workplace safe, tidy and a pleasant place to work.

The following are examples of the tasks that need doing from time to time, and the post holder will support the teams in those areas where their skills and capabilities allow, and as agreed with the teams:

Flowers / vase changes

Laundry cages brought in, putting away of laundry and removal of laundry cages

Tidying of conservatory.

Clearing left over dishes/cups from wards to kitchen, but no kitchen or catering involved

Ensuring foyer at main entrance kept clear and safe

Will require a good level of physical fitness to carry out general porterage of furniture and equipment when necessary

Plant watering, distribution of general deliveries, post and messages around the unit

Your role

To be able to approach reception, clinical admin and the nurses to see what is needed during your shift, as well as keeping an eye on the general tidying.

Your Qualities

Please note whilst the above is a range of tasks undertaken, no one volunteer will be expected to have the skills to undertake all these tasks.

Skills/qualities expected: ideally we are looking for a friendly, cheerful, approachable person, and someone who feels able to go into a ward of quite poorly people to retrieve cups and plates with a smile and a softly spoken voice. Someone who is happy to work on their own to change the vases and flowers as required, and is confident enough to go into other offices to deliver messages and packages.

How we work together

Volunteers are a valued and vital part of St Luke's Hospice Plymouth.

What volunteers can expect from St Luke's Hospice Plymouth

- To be valued and treated with respect

To receive the appropriate induction and training

To be supported in the role, with a clear explanation of what it involves

To have adequate supervision in the role

To have access to information to enable them to perform their tasks

To be able to decide at any time to end their involvement with St Luke's

To have safe working conditions

To be reimbursed for reasonable travel expenses

To be appropriately covered by insurance

To develop and grow with the volunteer role

To be part of a fun and motivated team

What St Luke's asks from volunteers

To perform tasks with reliability, flexibility and commitment

To work towards St Luke's aims, objectives and core values

To attend training and volunteer meetings when required, where possible

To accept support and supervision to enable performance of tasks

To communicate with your supervisor if you are unable to attend

To respect and always maintain confidentiality

To use your specialist skills/knowledge to convert donated items into sales/funds

Job Type: Part-time

Work Location: In person