Job Description

Floor staff - Top Cut, Glasgow

We are seeking enthusiastic and dedicated Floor Staff to join our vibrant team. In this role, you will be the face of our establishment, providing exceptional service to our guests while ensuring a welcoming and efficient dining experience. Your passion for hospitality and commitment to excellence will contribute significantly to our customers' satisfaction.

At Top Cut, we're all about quality cuts, bold flavours, and a buzzing dining experience. Our menu is short and will be focused on providing affordable cuts with more bespoke steak specials - all in a lively, high-volume setting.

Salary of Living wage plus your share of tronc, this will come from a discretionary 10% service charge. We expect this to be a minimum of 2 an hour

planned start date for this position is 20/10/2025

Responsibilities

Greet and seat guests in a friendly and professional manner. Take orders accurately and efficiently, ensuring all guest requests are met. Serve food and beverages with attention to detail, ensuring presentation meets our standards. Assist in food preparation as needed, adhering to food safety regulations. Maintain cleanliness and organisation of the dining area, including tables, chairs, and service stations. Handle guest inquiries and complaints promptly, ensuring a positive experience. Upsell menu items to enhance the guest experience and increase sales. Collaborate with kitchen staff to ensure timely delivery of orders. Manage time effectively during busy periods to maintain service quality.

Requirements

Previous experience in a restaurant or hospitality setting is preferred. Knowledge of food safety practices and basic culinary skills is advantageous. Strong guest service skills with the ability to upsell menu items effectively. Basic math skills for handling transactions accurately. Excellent time management abilities to handle multiple tasks efficiently. A positive attitude and willingness to work as part of a team.
Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 10 - 40 per week

Benefits:

Company pension Employee discount
Work Location: In person