Job Description

Hourly rate: \xc2\xa312.00 per hour

The DoubleTree Docklands is located in a 17th-century building once housed London\'s last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

A WORLD OF REWARDS

\xc2\xb7 Free and healthy meals when on duty

\xc2\xb7 Grow your Career

\xc2\xb7 Personal Development programmes designed to support you at every step of your career

\xc2\xb7 A chance to make a difference through our Corporate Responsibility programmes \xe2\x80\x93 Find out what and how we are doing ( )

\xc2\xb7 Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

\xc2\xb7 Team Member Referral Program

\xc2\xb7 High street discounts: with Perks at Work

\xc2\xb7 Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

\xc2\xb7 Modern and inclusive Team Member\xe2\x80\x99s areas

A Conference and Events Assistant is responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.

What will I be doing?

As a Conference and Events Assistant, you are responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Events Assistant will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Welcome guests in a polite and friendly manner
• Coordinate seating for customers
• Up-sell with latest departmental incentives
• Manage Conference and Banquet set-ups
• Ensure guests are billed accurately
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Comply with company brand standards
• Strive to achieve departmental targets as part of the team
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Assist other departments wherever necessary and maintain good working relationships
• Be environmentally aware

What are we looking for?

A Conference and Banquet Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Food and Beverage and/or industry experience
• Knowledge of Food Hygiene Regulations

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

Maybe it\xe2\x80\x99s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.

Find out more about all our brands and hotels -

Hilton