Job Description

Job Title: Waiter / Waitress / Retail Sales

Location: London Zone 1 (on-site at our teahouse)

Job Type: Full-time & Part-time

Working Hours: Shift-based (day & evening shifts), including weekends

About Lotus Realm

Lotus Realm is London's first cultural teahouse-bar, bringing together Chinese tea traditions, contemporary design, and sensory hospitality. Our venue operates under the model "Tea by Day, Cocktails by Night", offering handcrafted tea drinks, tea-infused cocktails, and curated retail products in a calm, beautiful space.

Position Overview

You will be responsible for customer service, floor support, and promoting our tea retail offerings. This role is perfect for someone who enjoys hospitality, has great communication skills, and can work across both service and retail functions.

Compensation

Full-time:

20,000

/year + retail sales commission

Part-time:

11.50

/hour + retail sales commission

Key Responsibilities

Welcome and seat guests with warmth and professionalism

Take orders and serve drinks and desserts accurately and efficiently

Recommend and promote retail products (teas, gift sets, etc.) to guests

Process payments and assist at the POS

Maintain cleanliness and visual presentation of the front-of-house and retail areas

Support opening and closing duties, including light setup and cleanup

Provide calm, attentive service in both busy and quiet hours

Occasionally assist with evening events or tea tastings

Requirements

Previous experience in hospitality or retail preferred

Friendly and service-oriented personality

Strong communication skills and ability to engage with customers

Interest in tea, wellness, or cultural storytelling is a plus

Fluent in English; Mandarin is an advantage (due to customer base)

Availability for rotating shifts (day and/or evening), including weekends

Working Schedule

Full-time: 6 days/week, shift-based (day & evening)

Part-time: 3-4 shifts/week, flexible scheduling

What We Offer

Fixed salary or hourly rate + retail sales commission

Complimentary staff drinks during shifts

Staff discount on tea and retail products

Onboarding training in tea knowledge and service philosophy

A calm, aesthetically rich working environment

How to Apply

Please submit your CV and indicate whether you are applying for the full-time or part-time role. Shortlisted candidates will be contacted for an interview and trial shift.

Job Types: Full-time, Part-time

Pay: From 11.50 per hour

Expected hours: 20 - 48 per week

Additional pay:

Performance bonus
Benefits:

Discounted or free food
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person

Reference ID: Waiter / Waitress / Retail Sales