Job Description

Job Summary

We are looking for a polished, service-oriented Waiter/Waitress to join our team at a specialty, upscale cafe. This position is perfect for someone who values artisanal coffee, seasonal food, and delivering warm, elevated hospitality. As a Server, you will play a key role in shaping each guest's experience through expert product knowledge, gracious service, and hands-on support throughout the cafe.

Key Responsibilities

Welcome guests with genuine warmth and professionalism, creating an inviting first impression. Provide either table or counter service depending on the cafe's format, ensuring clear and confident communication. Share deep knowledge of our coffee, tea offerings, and curated menu items--making recommendations and pairings with care. Accurately take and process food and drink orders with strong attention to detail. Serve dishes and beverages with a focus on timing, presentation, and consistency aligned with our cafe standards. Support basic food preparation or plating to uphold visual and quality standards. Uphold the cleanliness, organisation, and overall ambiance of guest areas, service counters, and communal spaces. Anticipate guest needs, resolve concerns gracefully, and contribute to a seamless and memorable service experience. Work closely with baristas and kitchen staff to maintain smooth service flow during busy periods.

Qualifications

Experience in specialty coffee, upscale cafe settings, or high-end hospitality is strongly preferred. A passion for learning about coffee, brewing techniques, and premium ingredients. Strong interpersonal and communication skills, with a naturally hospitable approach. Ability to multitask and remain composed in a dynamic, fast-paced environment. High standards of cleanliness, presentation, and personal accountability. A proactive, guest-first mindset and a genuine enthusiasm for great service.
If you are passionate about quality, craft, and hospitality, and thrive in a refined yet friendly cafe setting, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From 14.00 per hour

Benefits:

Company pension Discounted or free food Employee discount Sick pay Transport links
Experience:

Hospitality: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person