Job Description

We are delighted to be hiring for enthusiastic and dedicated Front of House Staff to join our friendly team here at The Hand and Flowers in Marlow.


At The Hand and Flowers, we are looking for professional and enthusiastic waiting staff to join our merry band of pirates. A smile and a can-do attitude go a long way, the rest we can teach.


You will be able to ensure all our guests receive exceptional service from the moment they arrive until their departure. Your responsibilities will include managing guest interactions and maintaining a welcoming atmosphere in our 2 Michelin Star pub.


Working with us has some pretty great perks! From competitive salaries, annual staff parties and opportunities to work at National Events alongside Tom Kerridge. We really do believe that our people define our entire business and we pride ourselves on helping individuals strive throughout their career.

Waiting Staff Benefits:

Unrivalled opportunities for progression in a Michelin Star business. Recommend a friend scheme with great bonuses per referral Exclusive access to our discounts platform including off restaurants, gym membership, online shopping and technology. Complimentary staff meals. Discount across all Tom Kerridge businesses

Waiting Staff Responsibilities include:

Provide exceptional customer service to our guests. Follow all procedures, maintaining our high standards. Ensuring all areas are kept clean and tidy to promote a safe working environment at all times. Co-operate with all staff and management to provide a smooth and efficient service Attend and participate in briefings and other meetings as scheduled

Waiting Staff Requirements:

Must have a "can do attitude," be able to multi-task and be well presented Be punctual, focused, well organised, reliable and have a positive attitude The ability to work a variety of shifts Excellent communication skills to engage with guests and team members positively. A proactive attitude towards guest services, demonstrating a commitment to providing an outstanding experience.

"Working in hospitality is a way of life. At the top level it's hard work, but the rewards you can get out of it are huge. It's not just a job, but the chance to learn new skills, travel the world, meet amazing people and be involved in amazing events, for us, it's a long-term career. Come and join our pirate ship!"

Duties

Greet and welcome guests as they arrive, providing a friendly and professional first impression. Manage reservations and seating arrangements efficiently to optimise guest flow. Assist with food preparation and ensure adherence to food safety standards. Provide excellent guest services by addressing inquiries and resolving any issues promptly. Perform basic maths tasks for processing payments and handling cash transactions accurately. Promote menu items through effective upselling techniques to enhance the dining experience. Maintain cleanliness and organisation of the front of house area, including dining spaces and waiting areas. Collaborate with kitchen staff to ensure timely service and high-quality food delivery.

Experience

Previous experience in a restaurant or hospitality environment is desirable but not essential. Strong time management skills to handle multiple tasks effectively in a fast-paced setting. Knowledge of culinary practices and food safety regulations is an advantage.

Join us in creating memorable experiences for our guests while working in a dynamic team environment!


INDFOH