Job Description

A vacancy has arisen for an enthusiastic person to join our busy Radiology Department across University Hospital Wales. The Waiting List Appointment Coordinator role within Radiology Department involves the participation in all duties relevant for the day to day operations within the radiology waiting list/appointments office(s) and assisting the department with regards to all waiting list management issues. The Radiology Department is extremely busy with daily deadlines to meet.
We are looking for someone who is self motivated and who demonstrates outstanding attention to detail. Proven computer knowledge, organisational skills and the ability to cope well under pressure are all a requirement for the post.
As you will be the first point of contact and will be required to liaise with the patient and a wide range of colleagues, clinicians and nursing staff, excellent customer service skills are paramount to this role, as well as having good written and verbal communication skills. You must be able to demonstrate the ability to deal with the public in a professional and approachable manner.
Main duties of the job
To participate in all duties relevant for the day to day operations within the Radiology waiting list/appointments office(s) and assist the department with regards to all waiting list management issues.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Details
Date posted
22 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,433 to xc2xa326,060 a year per annum, pro rata'd if part time
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
001-AC092-0525
Job locations
University Hospital of Wales
Heath Park Way
Cardiff
CF14 4XW
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualification
Essential

• Minimum 5 GCSE (to include English and Mathematics) or equivalent qualifications/or appropriate previous experience

• Sufficient administrative and clerical experience

• Communication skills Excellent data entry/ keyboard skills Experience of using computer packages such as Excel and Word
• Organised and methodical Attention to detail Excellent telephone manner

• Understanding of NHS waiting times targets and pathways Understanding of UHB Policies Awareness of GDPR/Data Protection Act

• Able to liaise with members of the public/other organisations and General Practitioners. Capable of dealing with sensitive and confidential documents and situations

• Minimum 5 GCSE (to include English and Mathematics) or equivalent qualifications/or appropriate previous experience

• Sufficient administrative and clerical experience

• Communication skills Excellent data entry/ keyboard skills Experience of using computer packages such as Excel and Word
• Organised and methodical Attention to detail Excellent telephone manner

• Understanding of NHS waiting times targets and pathways Understanding of UHB Policies Awareness of GDPR/Data Protection Act

• Able to liaise with members of the public/other organisations and General Practitioners. Capable of dealing with sensitive and confidential documents and situations