Job Description

The closing date is 30th Nov 2025

Job summary

---------------


An opportunity has arisen to work within a friendly team responsible for the organisation and management of the surgical waiting lists.


You will be part of a front office call handling team to manage and respond to inbound calls relating to the scheduling/rescheduling of admission dates where required to support theatre utilisation.


You will support with making Ophthalmic pre-operative assessment appointments when required, along with any other office tasks such as collecting and delivery post, managing stationery and general day to day support.


You will be required to work with the Waiting List Co-Ordinators to compile the Harm Safety Netting Letters and clinical reviews for patient communication.

Main duties, tasks & skills required

-----------------------------------------


Deal with queries from consultants and other Trust staff.


Have an excellent telephone manner, this is imperative to ensure that clear and concise information is exchanged between patients and staff.


Following guidance schedule patients into theatre sessions and when necessary, rearrange theatre lists when having to rebook cancelled patients.


Send out correspondence with information to patients.


Telephone patients to cancel their admission date for numerous reasons, cancer case took priority, no ITU/HDU beds, no beds, Clinicians sick.


Take incoming telephone calls from other departments/patients, relating to specific duties


Responsible for taking the daily post to the Post Department and general office duties, such as photocopying.


To cover other clerical staff in department during periods of annual leave/sickness. Flexible approach to working required.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

------------------------

Qualifications

#

Essential

NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience


#

Desirable

Computer/Word processing qualification or ECDL


NVQ Customer Care/Service

Experience

#

Essential

Level of knowledge and understanding of waiting lists, hospital booking processes and medical terminology to be able to work at the required standard.


Good communication & Telephone skills




#

Desirable

Proven experience of working with elective waiting lists or similar.


Supervisory/Management experience

Additional Criteria

#

Essential

Ability to show empathy, reassurance, negotiation, persuasion, diplomacy, assertiveness, discretion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Francine Overthrow


francine.overthrow@somersetft.nhs.uk


07500813688

Pay scheme

Agenda for Change

Band

Band 2

Salary

24465.00 Yearly

Contract

Fixed Term

Duration

12 Month(s)

Working pattern

Full-Time

Reference number

Job locations

County Hall

The Crescent

Taunton

Somerset

TA1 4DY