Job Description

Greet and welcome guests warmly upon their arrival and seating. Present menus, answer questions about menu items, preparation methods, and ingredients (including allergies). Provide recommendations based on guest preferences and current specials. Anticipate and address guests' needs throughout their meal (e.g., refilling drinks, clearing plates, providing condiments). Handle guest complaints professionally and efficiently, escalating issues to management when necessary. Take food and beverage orders accurately, ensuring all special requests and dietary restrictions are clearly noted. Use the Point of Sale (POS) system efficiently to enter orders and process payments. Communicate order details clearly and promptly to the kitchen and bar staff. Retrieve and deliver food and beverage orders to guests in a timely manner, adhering to service standards and proper presentation. Check on guests after food delivery to ensure satisfaction. Monitor dining tables and bus dishes and glassware promptly to maintain a clean appearance. Present accurate bills and process various forms of payment (cash, credit/debit cards). Complete assigned side work duties before, during, and after shifts (e.g., folding napkins, restocking service stations, polishing silverware). Maintain a clean and organized work environment. Assist colleagues with table clearing, restocking, and general duties as needed. Adhere to all restaurant policies, safety standards, and food handling/sanitation regulations. Comply with all state and local laws regarding the service of alcohol. Good communication skills (Proficiency in English at a functional level is required. Mandarin speaker is a plus). Strong attention to detail and ability to multi-task in a fast-paced setting Professional, neat, and well-groomed appearance. Team-oriented with a positive and energetic attitude. Ability to remain calm and composed under pressure. Reliable and punctual attendance. Must be able to stand and walk for extended periods
Job Type: Full-time

Pay: From 12.30 per hour

Expected hours: 40 per week

Work Location: In person