Job Description

Waiting Staff

The Mediterranevm Group

JOB DESCRIPTION

Floor Team Member

Purpose

Reporting to the Duty Manager, you work with the restaurant team, delivering fantastic, consistent service to the company's standards. You are guest-orientated, eager to deliver a high-quality dining experience compliant with all company standards of service and safety.

You put the guest first and are passionate about the ingredients, atmosphere, and service of the restaurant.

Key Responsibilities:

Guest orientated service creating a fabulous atmosphere to dine in

To support the restaurant team to provide the guests with a level of service that is individualised and fully meets the company's objective Comes with a positive attitude to shift to ensure the atmosphere is such that the guest wants to come back for more You present yourself to shift in line with company standards of uniform and personal presentation Actively participate in pre and post shift briefing, ensuring the delegated daily tasks are completed and that you have all the information to maximise the guest experience Come to shift with a 'can do' mind-set which accommodates and anticipates guests' requests wherever possible Support the duty manager and restaurant team to ensure that dissatisfied guests are dealt with quickly and effectively After training, to be fully conversant in all food specs, ingredients, preparation, and kitchen procedures and to have good food knowledge to manage food delivery to excellent standards
Supports the team

Takes instruction from the Duty Manager with a positive attitude

Is a team player, responding promptly to all instructions from the Duty Chef and Duty Manager

Is open and willing to do all jobs that are put to them

Comes to shift with an enthusiastic and engaged attitude

Delivers company standards and policies as instructed by the management team

Participates in team meetings and gives feedback as appropriate to drive the business Is active in their own service training
Delivers great results:

Controls portion sizes as dictated by their training

Manages waste as instructed by the Duty Chef

Maintains and cleans equipment to maximise their life

Ensures the safe delivery of stock to the correct place in the premises

To adhere to financial policy, practices, and procedures around stock security
Supports all marketing activity, events, and promotions as dictated by the Duty Manager

Support the General Managers action plan in delivering the P&L targets To adhere to financial policy, practices, and procedures in particular regard to cash handling To ensure the security of the site, including stock and the premises whilst on shift

Health and Safety and Food Safety:

Following training, is fully aware of, knowledgeable and focused on all legislative and company standards and procedures e.g. Licensing Laws, Health and Safety, Food Safety and delivers this on shift

To ensure Food Policy documentation is completed on a daily basis in accordance with company policy, as instructed by the duty manager

Ensure all equipment is in good working order, reporting to the General Manager if not

Adhere to the Food Safety and Health and Safety Management Systems to safeguard guests and team whilst on shift To adhere to all open and closing tasks, including cleaning, and that this is delivered each shift as delegated by the Duty Manager Ensure all COVID-19 risk assessments, policy and procedures are adhered to.
The above are key tasks for the role but please note that this is not an exhaustive list and may change from time to time in line with business needs. This description applies to those performing the role whilst undertaking training in order to fulfil all aspects of the job.

Mediterranevm Group Ltd provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: 12.21-14.00 per hour

Benefits:

Employee discount On-site parking Referral programme Sick pay
Shift:

10 hour shift
Experience:

catering: 1 year (preferred)
Work Location: In person

Expected start date: 31/05/2025