Job Description

As a Waking Night Worker, you'll be the first point of contact to customers at our 24/7 schemes during the night. You'll provide support, manage access to the building, carry out health and safety checks and deal with any emergencies. You'll work independently, with support from the Scheme Manager, using your initiative to understand and identify any risks and take appropriate action when needed.

You'll have access to advice and support from our out-of-hours management on-call service at all times.

We are currently hiring for the Male and Female schemes. The final placement will be confirmed following an interview, based on where the hiring managers feel the successful candidate is best suited.

Job requirements

Be the first point of contact at the scheme, maintaining a friendly and supportive environment and answer enquiries such as telephone calls and any other administrative duties. Carry out regular checks of schemes, including all communal areas, monitoring doors and ensuring the scheme is secure. Spend time talking to residents, especially those who are more likely to be seen at night. Deal with any disputes or emergencies and keep accurate records of these throughout. Diffuse any difficult or dangerous situations and seek assistance when necessary, referring to your training that will be provided. Work alone and visit other schemes when needed. Provide handovers to the manager and day team every morning, detailing any incidents, safeguarding concerns of work to be handed over.

What we're looking for

Excellent communication skills. Positive 'can-do' approach. Understanding of great customer service and customer care. Ability to work under pressure and manage multiple tasks and demands. Able to work alone when needed. Idea generation and implementation. An understanding of the principles of Value for Money DBS check.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note - we will be interviewing as we go along, so the vacancy may close early.

#Stoke #StokeonTrent #WakingNightWorker #NightsJob #Nights #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis



INDAD


We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.


Homelessness isn't a choice. It can happen to anyone.



Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.



Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep

people from finding and securing a home of their own.



Join us on our fight to make homelessness history across Staffordshire and everywhere.