Job Description

Organisation Overview:

We are a growing private childcare provider committed to offering high-quality care, support and education to children and adults in a safe and nurturing environment. With a strong emphasis on quality, our organisation aims to provide exceptional care and support while adhering to industry regulations and best practices.

Safe Haven Group is committed to safeguarding and promoting the welfare of all service users who use our services and as such we expect all staff to share this commitment. Safeguarding is taken very seriously at Safe Haven Group and is at the forefront of everything we do. Successful candidates who are made an Offer of Employment will be required to complete relevant compliance & safeguarding checks.

It is a contractual requirement for all employees across the organisation to comply with the missions and values as set out below:

Our Mission:

Our mission is to deliver a supportive and empowering service which enables us to deliver high quality support, care, and education.

Our core values and principles promote accountability which enables us to stay focused on well-being, keeping people safe from harm and supporting them to achieve their full potential.

Our Values:

S

upportive: We provide caring, compassionate, and dedicated, support, care, and education to ensure people are safe and can thrive.

A

ccountable: We hold our support, care, and education services accountable to the highest standards of safeguarding, integrity, transparency, ethics, and regulatory standards.

F

ocused: We stay focused on understanding each person's uniqueness through a person-centred approach. We see the whole person to provide tailored support, care, and education for every individual's needs on what makes the biggest difference in their lives.

E

mpowering: We empower people by building trusting relationships that focus on their strengths, dignity, and potential. Through compassionate support, care, and education we encourage and strive to achieve positive outcomes that enable people to reach their full potential.

Job Summary:

The role of a support worker plays a vital role in ensuring the well-being and safety of the servicers, providing a supportive and caring environment for individuals with varying needs. This position involves direct interaction with service users and teamwork within the service.

Key Responsibilities:

1. Support:

Provide day-to-day care, support, and supervision to vulnerable adults.

Foster a welcoming and non-judgmental atmosphere to create a sense of community.

Supporting each service user in a person-centred way.

2. Support Planning:

Follow and implement individualised support and care plans in collaboration with professionals, family, advocates and Safe Sanctuary Living's staff and management team.

Help service users set and work towards their personal goals.

Encourage service users to develop self-confidence and independence.

3. Crisis Intervention:

Be prepared to respond to crises or emergencies, such as emotional distress or conflicts, offering clear advice and guidance as per company policies and procedures.

Follow established protocols for handling critical incidents and seeking appropriate assistance when needed.

4. Safety and Security:

Ensure the safety and security of service users within the service.

Conduct regular safety checks and monitor access to the premises.

Report any safety concerns, maintenance issues, or facility needs promptly to your team leaders and management team.

5. Documentation:

Maintain accurate and up-to-date records of young people interactions, progress, and incidents.

Complete required paperwork, including incident reports and shift logs.

6. Communication:

Communicate effectively with service users via their preferred method of communication, fellow staff members, and supervisory personnel.

Attend staff meetings, case reviews, and training sessions as required.

7. Advocacy and Referrals:

Advocate on behalf of service users to access needed services, benefits, and resources.

Refer service users to appropriate external agencies and support services when necessary.

Qualifications and Skills:

Working as a support worker can be highly rewarding as you directly impact the lives of individuals, helping them to overcome challenges and work toward a brighter future. This role requires compassion, dedication, and a commitment to creating a safe and supportive environment.

Whilst this role does not require previous experience as training and development is given, however it is desired that the candidate would have:

Qualification and Experience

:

Level 2 and/or 3 diploma in health and social care or the desire and commitment to work towards.

High school diploma or equivalent; a relevant degree or certification in social work, psychology, or a related field is a plus.

Previous experience in a similar support role.

Empathy, patience, and the ability to build rapport with service users.

Crisis intervention skills and the ability to remain calm under pressure.

Knowledge of local resources and services for service users.

Ability to follow policies, procedures, and guidelines.

Strong communication skills, both verbal and written.

Cultural sensitivity and a non-judgmental approach.

In line with The Asylum and Immigration Act 2006, we will only accept applications from candidates who have the legal right to work in the UK.

Any candidate provided with an Offer of Employment will be required to have a criminal background check.

Equal Opportunity Employer

:

Safe Haven (Support, Care & Education) Group is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Job Type: Part-time

Pay: 12.40 per hour

Expected hours: 24 per week

Application question(s):

Do you have strong communication skills both verbal and written
Experience:

similar setting: 1 year (required)
Language:

English (required)
Licence/Certification:

Level 2/3 Health and Social Care (required)
Work Location: In person