Job Description

This is a fixed term/secondment until 31/03/2026. If you are a Hywel Dda University Heath Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
As part of our on-going commitment to the delivery of high quality, reliable services for our patients, an exciting opportunity has arisen in the Primary Care Optometry Team within Hywel Dda University Health Board.
Main duties of the job
As a WGOS 4 Pathway Co-ordinator, you will support the transformation of eye care services across the Health Board.
The post holder will be responsible for maintaining records relating to the WGOS 4 pathway, including entering accurate data into the WPAS computerised system, whilst demonstrating the ability to handle patient information i.e. responsible for the administration and validation of clinical pathways. This will be carried out by liaising with clinicians and contractors in both Primary and Secondary Care, in a sensitive and confidential manner. Additionally, the post holder will be responsible for patient allocation in Primary Care, using clearly defined and agreed processes and the continued monitoring of the pathway.
The post will maintain effective relationships with stakeholders, using these to ensure the role supports the validation process surrounding WGOS 4. You will be expected to work closely with both clinical and managerial colleagues and provide service analysis, to ensure the delivery of high quality and appropriate services to patients.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details
Date posted
26 June 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
26,928 to 29,551 a year per annum
Contract
Fixed term
Duration
8 months
Working pattern
Full-time
Reference number
100-AC169-0625
Job locations
Glangwilli General Hospital
Dolgwilli Road
Carmarthen
SA31 2AF
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 21.07.25 Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 21.07.25
Person Specification
Qualifications and Knowledge
Essential

• GCSE or equivalent in English and Maths, grades A-C
• Knowledge of Myrddin and WPAS
• Level 4 qualification in Administration or Customer Care or acquired equivalent experience
• High standard of IT knowledge and evidence of working with systems, databases and spreadsheets

Desirable

• Knowledge of Primary Care Optometry
• Knowledge and experience of working with HB information systems
• Degree educated
• Expert knowledge of Myrddin

Language Skills
Desirable

• Welsh Speaker (Level 1)

Experience
Essential

• Experience of working in the NHS - Primary and Acute Service
• Experience of working in an administrative post
• Experience of using Microsoft Office, including Word and Excel
• Experience of scheduling outpatient appointments and/or admissions
• Experience of using full range of IT systems and patient data systems
• Experience of working in a multi-disciplinary team
• Experience of handling customer complaints

Desirable

• Experience of supervising staff
• Experience of using digital dictation systems

Person Specification
Qualifications and Knowledge
Essential

• GCSE or equivalent in English and Maths, grades A-C
• Knowledge of Myrddin and WPAS
• Level 4 qualification in Administration or Customer Care or acquired equivalent experience
• High standard of IT knowledge and evidence of working with systems, databases and spreadsheets

Desirable

• Knowledge of Primary Care Optometry
• Knowledge and experience of working with HB information systems
• Degree educated
• Expert knowledge of Myrddin

Language Skills
Desirable

• Welsh Speaker (Level 1)

Experience
Essential

• Experience of working in the NHS - Primary and Acute Service
• Experience of working in an administrative post
• Experience of using Microsoft Office, including Word and Excel
• Experience of scheduling outpatient appointments and/or admissions
• Experience of using full range of IT systems and patient data systems
• Experience of working in a multi-disciplinary team
• Experience of handling customer complaints

Desirable

• Experience of supervising staff
• Experience of using digital dictation systems