Job Description

Based at the reception of Walter Bower House, the postholder will be part of a small team responsible for providing a professional customer focused image of the University, through provision of the switchboard and providing reception services. The main purpose of the role is as follows:

Staffing the Walter Bower House (WBH) switchboard and reception and acting as main point of contact for building users and guests

As a member of the Facilities Services team reporting to the Eden Campus Site Manager, the postholder will be the first point of contact for visitors/guests for WBH and at times the whole Eden Campus site. The postholder will answer a wide variety of questions from internal and external building users, face-to-face, via email and phone. The role will include responsibility for the reception area, ensuring that visitors/callers receive excellent customer service.

Day-to-day management of building and liaison with other teams

The postholder will assist the Eden Campus Site Manager in the effective and efficient day-to-day management and operation of WBH. They will work closely with colleagues in Estates, Residential and Business Services, Saints Sports and other areas of the University to provide an excellent service to users throughout all areas of the building (working areas, cafe, gym and library).



The role also assists with business-critical services such as WBH mailroom, delivery acceptance, turnover of lockers, temporary parking permit allocation, provision of stationery at printer stations, visitor management and meeting rooms.

Employees of the University have access to a wide range of

staff benefits

including:

Annual leave of 30 days, plus 5 public holidays Membership of the S&LAS Pension Scheme with generous employer contributions Staff discount scheme for local and national goods and services Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme A range of wellbeing initiatives including membership of Peppy, a health application that connects staff to expert practitioners and personalized support on health matters

This post will be primarily based at the Eden Campus at Guardbridge, a state-of-the-art working environment for professional services units.

Further information and informal enquiries may be directed to Fraser Davidson, fd39@st-andrews.ac.uk, Tel: 01334 464116.





Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME)





Equality, diversity and inclusion are at the heart of the St Andrews experience and form a central pillar of the University Strategy. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ Disabled and Neurodiverse staff and supporting networks including the Staff BAME Network; Staff with Disabilities or Neurodiversity Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/

This role is not eligible for visa sponsorship. Information on other visa options is available at

https://www.gov.uk/check-uk-visa

or by contacting our HR Immigration Team on

hrimmigration@st-andrews.ac.uk

.

Interview Date: To be confirmed

Closing Date: 16 May 2025

Please quote ref: CG1826LS

Eden Campus



Salary: 23,751 per annum, pro rata



Start Date: As soon as possible



Part Time: 21 Hours per week

School/Unit:

Eden Campus

Posted:

28/04/2025

Closing date:

16/05/2025

Closing time:

23:59