Job Description

We are looking for a motivated and positive individual with excellent communication skills, both written and verbal. As a Ward Administrator for our Intensive Care Unit, you will be the first point of contact for queries and play an essential role in supporting members of the multidisciplinary team.



You will be responsible for providing a warm, dedicated, helpful and friendly welcome to all relatives and visitors to our department. You will have excellent organisation skills and the ability to work at pace, will ideally have previous experience in working in a patient facing role, along with the capacity to provide a great service in a sensitive setting. People skills are an absolute must, along with the ability to work in a highly demanding yet rewarding environment.



The role is key in day-to-day coordination of administrative tasks as part of a 7-day service and is a full time Substantive post. The hours for this post are 37.5 hours per week and will need to cover our unit visiting times of 11am - 7pm (Monday to Sunday). This role will be based at St Mary's Hospital although cross-site cover may be required as per the service needs.



Please do not apply if you cannot meet the required hours of service advertised. We look forward to hearing from you.



Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.

Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.

To arrange transport when required, clearly communicating with the nursing staff.

Make outpatient appointments as appropriate prior to discharge in conjunction with the patient's future care plans

To train and develop new ward administrator and support staff who cover for annual leave, sharing good practice where possible.

To handle medical records ensuring these are up to date with filing and reports, following Trust and unit procedures.



At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.



Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.



Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.



We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.



For both overviews please view the attachment with the job advert.