Job Description

Haematology Cancer Services is seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment. In this role, you will be working as a Ward Administrator on our Haematology Wards.
You will also be required to cover our busy main reception in the Grafton Way Building on an Ad - Hoc basis. Delivering quality service is at the forefront of our operations. Therefore, excellent customer service skills and a calm can-do attitude are crucial. This is a varied role, that offers the chance to join a friendly, professional, supportive team.
Main duties of the job
This is an exciting opportunity to join UCLH. The successful applicant will be self-motivated and able to work autonomously, performing administrative duties including, but not limited to admitting patients into our patient information system, EPIC; uploading medical documents and clinical correspondence; collecting inpatient notes; supporting with patient discharges and providing administrative support to all clinical staff. You will be attentive to the reception & ward surroundings. Responsible for raising minor repair notifications as needed. Additionally, you will provide cross-cover for other ward administrators during times of leave or heavy workload to ensure the service consistently meets the needs of departmental staff. This is a permanent full-time role with a 37.5-hour workweek. There are shift patterns for the Main Reception include an early shift from 7:00 am to 3:30 pm, a late shift from 11:30 am to 7:30 pm, and a regular shift from 9:00 am to 5:00 pm. Weekend shifts, either Saturday or Sunday, are from 9:00 am to 5:00 pm. When working on the wards the hours are 8.00am - 4.00pm. We are looking for a candidate eager to enhance their skills and knowledge. The work is varied and interesting, providing a solid foundation for career progression.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National Throat, Nose and Ear Hospital
Eastman Dental Hospital
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040
Date posted
02 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa330,039 to xc2xa331,088 a year Per Annum Inclusive of HCAS
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
309-UCLH-6239
Job locations
University College Hospital Grafton Way Building
1 Grafton Way
London
WC1E 6AS
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Please note, this vacancy may close before the listed closing date. We advise you not to delay submitting your completed application.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Please note, this vacancy may close before the listed closing date. We advise you not to delay submitting your completed application.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Person Specification
Qualifications
Essential

• Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

• Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification

• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
• Previous demonstrable experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures
• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations

• Previous NHS experience, or experience of working in a healthcare setting

• Excellent customer care, administrative and organisational skills
• Flexible and supportive approach to team working
• Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary
• Able to deal with sensitive information with tact, diplomacy and understanding
• A willingness to undertake further training as necessary and relevant to meet the needs of the department/team
• Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email

• Able to work at weekends
• Early Shift 7am - 3pm
• Late Shift 11.30am - 7.30pm

• Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

• Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification

• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
• Previous demonstrable experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures
• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations

• Previous NHS experience, or experience of working in a healthcare setting

• Excellent customer care, administrative and organisational skills
• Flexible and supportive approach to team working
• Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary
• Able to deal with sensitive information with tact, diplomacy and understanding
• A willingness to undertake further training as necessary and relevant to meet the needs of the department/team
• Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email

• Able to work at weekends
• Early Shift 7am - 3pm
• Late Shift 11.30am - 7.30pm