Job Description

Ward Clerk - Coronary Care Unit
37.5 hours per week
Permanent
Salary: 24,465 per annum
Closing Date: 15th September 2025
Interview Date: 13th October 2025
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community - get in touch to find out more
#JoinTeamEliot
Main duties of the job

• To provide an efficient administrative support service to the Coronary Care Unit, Caterina Day Unit and Cath Lab.
• To provide a specialised, comprehensive and confidential administration and booking service to the Medical Directorate adhering to Trust and National standards, policies and procedures.
• To act as a source of advice and guidance regarding the service.

About us
Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:
Effective open communication
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Details
Date posted
02 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
230-41429408-SURG-D
Job locations
George Eliot Hospital
College Street
Nuneaton
CV10 7DJ
Job description
Job responsibilities

• Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
• To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
• To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
• To assist with the implementation and maintain an efficient office management system/procedure to enable the Department to optimise their standards of service.
• Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
• Registration of internal referrals.
• Management of e-referrals on the Electronic Referral Service (eRs)
• Booking of all patient appointments in line with Trust and National targets.
• Contacting patients for short notice appointments aiding clinic utilisation.
• Managing the external Outpatient letter system.
• Managing the NHS mailbox for IPTs.
• Referral verification (chasing missing referrals).
• Contacting patients to inform them of short notice clinic cancellations / reschedules.
• Greet patients check and update personnel details if necessary on Lorenzo and attend into relevant clinic.
• Direct patients to appropriate areas.
• To outcome all patients attendances, ensuring that all patients have either been re-appointed, discharged, suspended, DNAs or added to the waiting list in accordance with agreed procedure.
• To cancel, re-appoint and reschedule patients appointments at patient or Consultant request.
• Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email. communication. Act on the information and distribute accurately.
• To prepare all necessary documentation and/or paperwork for clinics.
• To telephone patients at short notice to fill empty clinic slots.
• To correct any operator errors within Lorenzo following protocol.
• Works flexibly on a rota basis to cover Outpatient reception areas as required.
• To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required.
• To open and sort Outpatients post daily and to take appropriate action.
• To provide cover in any other team or department within the Directorate if required.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached. Job description
Job responsibilities

• Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
• Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
• To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
• To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
• To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
• To assist with the implementation and maintain an efficient office management system/procedure to enable the Department to optimise their standards of service.
• Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
• Registration of internal referrals.
• Management of e-referrals on the Electronic Referral Service (eRs)
• Booking of all patient appointments in line with Trust and National targets.
• Contacting patients for short notice appointments aiding clinic utilisation.
• Managing the external Outpatient letter system.
• Managing the NHS mailbox for IPTs.
• Referral verification (chasing missing referrals).
• Contacting patients to inform them of short notice clinic cancellations / reschedules.
• Greet patients check and update personnel details if necessary on Lorenzo and attend into relevant clinic.
• Direct patients to appropriate areas.
• To outcome all patients attendances, ensuring that all patients have either been re-appointed, discharged, suspended, DNAs or added to the waiting list in accordance with agreed procedure.
• To cancel, re-appoint and reschedule patients appointments at patient or Consultant request.
• Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email. communication. Act on the information and distribute accurately.
• To prepare all necessary documentation and/or paperwork for clinics.
• To telephone patients at short notice to fill empty clinic slots.
• To correct any operator errors within Lorenzo following protocol.
• Works flexibly on a rota basis to cover Outpatient reception areas as required.
• To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required.
• To open and sort Outpatients post daily and to take appropriate action.
• To provide cover in any other team or department within the Directorate if required.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person Specification
qualification and professional training
Essential

• Good standard of education
• GCSE in English Language
• GCSE in Math's

experience and knowledge
Essential

• Office environment experience
• Dealing with members of the public
• Keyboard and typing skills
• Evidence of ability to priorities workload including working under pressure to meet deadlines

Desirable

• Administration experience within an NHS setting

skills and abilities
Essential

• Good Organisational skills
• Ability to multi-task
• Excellent communication skills and interpersonal skills

Personal qualities
Essential

• Excellent time keeping
• Calm, pleasant manners
• Ability to work within a demanding environment
• Flexible

Person Specification
qualification and professional training
Essential

• Good standard of education
• GCSE in English Language
• GCSE in Math's

experience and knowledge
Essential

• Office environment experience
• Dealing with members of the public
• Keyboard and typing skills
• Evidence of ability to priorities workload including working under pressure to meet deadlines

Desirable

• Administration experience within an NHS setting

skills and abilities
Essential

• Good Organisational skills
• Ability to multi-task
• Excellent communication skills and interpersonal skills

Personal qualities
Essential

• Excellent time keeping
• Calm, pleasant manners
• Ability to work within a demanding environment
• Flexible

Skills Required