Job Description

Join us and help us provide this vision to a population of more than 440,000 people. Our Trust is one the of area's biggest employers, running hospitals in Grimsby, Scunthorpe and Goole as well as community services.



We pride ourselves on being a friendly and caring place to work where we aim to combine our patient first approach with innovative and creativity against a backdrop of holistic team working, as encapsulated in our vision and values - Respect, Courage and Kindness.



A part time post has arisen working in the Patient Access Team. This post is on a rota basis which includes weekends and bank holidays. The hours will be within an 8am - 8pm shift pattern.



The post holders will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer facing role will be instrumental to the efficient running of the Ward areas across the Trust.



The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over 1.3 billion.



Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.



Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.



As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.



We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.



Post holders will be required to assist patients and visitors using a variety of communication methods.

To be able to provide a robust service:

the post holder will be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven day week and be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s).



It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.



The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.



To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at www.nlg.nhs.uk/careers



Should we receive a high volume of applications for this vacancy, the advert may be closed earlier than stated.



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"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".