Job Description

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our Ward Clerk team within the Surgical Directorate at North Tyneside General Hospital.
The post holder will provide an efficient and effective reception Service for our patients and staff.
This post is a permanent part time position, working over 3 days per week covering Saturday, Sunday and either Fridays or Mondays from 07:30-15:30.
On occasion, it may be necessary to cover Trust wide for service needs.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job

• To provide a competent and efficient reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
• To input data regarding all admissions, transfers and discharges onto Patient Administration System correctly.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• Respond to telephone and email queries in a time appropriate manner.
• To work as a team member within the Ward Clerk team, with guidance from colleagues and the team lead as required.

About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Details
Date posted
24 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
319-7585751AZ-A
Job locations
North Tyneside General Hospital
Rake Lane
North Shields
NE29 8NH
Job description
Job responsibilities

• Meet and greet patients at the departments reception desk, ensuring they are clerked in and out of the clinics appropriately using the PAS system.
• Receive and make telephone calls to and from patients and staff, taking messages appropriately and dealing with queries accordingly.
• Manage service electronic mail boxes for follow up appointments.
• Manage departmental Stationary & Uniform ordering.
• Computerised recording and registration of all patient data.
• Support the upkeep and development of department information using information technology and word processing skills.
• Undertake duties to cover for annual leave and sickness of other team members.

Job description
Job responsibilities

• Meet and greet patients at the departments reception desk, ensuring they are clerked in and out of the clinics appropriately using the PAS system.
• Receive and make telephone calls to and from patients and staff, taking messages appropriately and dealing with queries accordingly.
• Manage service electronic mail boxes for follow up appointments.
• Manage departmental Stationary & Uniform ordering.
• Computerised recording and registration of all patient data.
• Support the upkeep and development of department information using information technology and word processing skills.
• Undertake duties to cover for annual leave and sickness of other team members.

Person Specification
Experience
Essential

• Previous experience of office or reception experience
• Computer literate
• Understand Data Protection Act and the need for confidentiality.
• Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.

Desirable

• Knowledge of software packages such as word and access/excel.
• NVQ Customer Care

Person Specification
Experience
Essential

• Previous experience of office or reception experience
• Computer literate
• Understand Data Protection Act and the need for confidentiality.
• Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction.

Desirable

• Knowledge of software packages such as word and access/excel.
• NVQ Customer Care

Skills Required