Job Description

Our Ward clerk / Receptionist within our SRU department will provide high quality administrative reception and ward-clerk support across the surgical receiving unit, being the first point of contact for the patients and relatives on arrival.
Main duties of the job

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
• To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
• To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
• To be honest and learn from mistakes and help to create a "no-blame" culture were people feel able to share and learn from experiences together
• To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
• Acknowledge that you need to continually deliver greater value to customers
• Be honest about your biggest challenges and create a culture of curiosity and openness
• Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
• Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
• Help to develop and foster a learning environment where feedback is welcomed and valued

About us
Why Work With Us
The Surgical Receiving Unit (SRU) is a new unit within Torbay Hospital that takes patients directly referred from GPs, the Emergency Department and clinics.
We provide assessment for numerous surgical specialities including Urology, Orthopaedics and ENT. SRU is a fast-paced environment where every member of the MDT supports each other and are valued.
Details
Date posted
29 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
xc2xa323,615 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
388-7193820-A&C
Job locations
Torbay and South Devon Foundation Trust
Lowes Bridge
torquay
TQ27AA
Job description
Job responsibilities

• To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
• This includes filing in hospital notes and filing of notes
• Ensure that the patient hospital computer systems are kept up to date
• Support the ward and clinical staff in a range of administration tasks
• To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
• Excellent organisational skills required

Please look at the job description attached forfull Job description and responsibilities. Job description
Job responsibilities

• To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
• This includes filing in hospital notes and filing of notes
• Ensure that the patient hospital computer systems are kept up to date
• Support the ward and clinical staff in a range of administration tasks
• To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
• Excellent organisational skills required

Please look at the job description attached forfull Job description and responsibilities.
Person Specification
ESSENTIAL
Essential

• 4 GCSE or equivalent
• reception skills
• Knowledge of PAS
• oTo be able to communicate/interact effectively daily with patients, visitors and hospital staff both over the telephone and on a one-to-one basis

Desirable

• Knowledge of Medical Records

Person Specification
ESSENTIAL
Essential

• 4 GCSE or equivalent
• reception skills
• Knowledge of PAS
• oTo be able to communicate/interact effectively daily with patients, visitors and hospital staff both over the telephone and on a one-to-one basis

Desirable

• Knowledge of Medical Records