Job Description

An exciting opportunity has arisen for a Ward Clerk post on Ward M2 Orthopaedic that will provide administrative support to ensure the smooth running of the ward. The successful candidate will be privy to sensitive information in relation to patient's confidential information.
This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is full time 37.5 hrs per week, and the working hours will be from Monday to Friday 07:00 - 15:00. approx
Main duties of the job

• To check demographic details are correct on admission and discharge.
• To arrange transport for patients attending other hospitals/departments.
• To answer the telephone, taking messages or transferring calls as appropriate.
• To book outpatient appointments prior to patient discharge.
• To prepare any discharged patients paperwork for scanning.
• To provide support to nursing staff for general patient requests.
• Liaise with Informatics regarding electronic equipment.
• To update criteria to reside information for all patients' daily.
• provide admission inpatient information leaflets for patients
• assist with completion of friends and family questionnaires
• complete curtesy follow up call for discharged elective patients
• ordering of stationary products on oracle

About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of xc2xa3337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them.
Details
Date posted
30 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
xc2xa324,169 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
408-25-506
Job locations
Clatterbridge Hospital
Clatterbridge Road
Bebington
CH63 4JY
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays. Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays.
Person Specification
Qualifications, Specific Experience & Training
Essential

• NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
• Educated to GCSE or equivalent

Desirable

• ECDL
• Previous experience in an NHS acute hospital.
• Previous experience of the Cerner Millennium information system.

Knowledge and Skills
Essential

• Knowledge of NHS admin processes

Personal attributes
Essential

• Self-motivated and enthusiastic
• Sensitive and empathic
• Polite and friendly manner.
• Ability to prioritise workload
• Ability to work under pressure
• Ability to work as part of a multidisciplinary team

Desirable

• Ability to handle conflict and aggression

Knowledge and skills
Essential

• Ability to prioritise, work to deadlines and use own initiative.
• Excellent customer service skills.
• Good time management and organisational skills
• Good verbal and written communication skills.

Desirable

• Awareness of information governance.
• Knowledge and confidentiality and Caldicott Guidelines.

Other Requirements
Essential

• Positive, can-do attitude.
• Professional manner

Person Specification
Qualifications, Specific Experience & Training
Essential

• NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
• Educated to GCSE or equivalent

Desirable

• ECDL
• Previous experience in an NHS acute hospital.
• Previous experience of the Cerner Millennium information system.

Knowledge and Skills
Essential

• Knowledge of NHS admin processes

Personal attributes
Essential

• Self-motivated and enthusiastic
• Sensitive and empathic
• Polite and friendly manner.
• Ability to prioritise workload
• Ability to work under pressure
• Ability to work as part of a multidisciplinary team

Desirable

• Ability to handle conflict and aggression

Knowledge and skills
Essential

• Ability to prioritise, work to deadlines and use own initiative.
• Excellent customer service skills.
• Good time management and organisational skills
• Good verbal and written communication skills.

Desirable

• Awareness of information governance.
• Knowledge and confidentiality and Caldicott Guidelines.

Other Requirements
Essential

• Positive, can-do attitude.
• Professional manner