Job Description

Ward Environment Support Worker Childrens and Teenage Haematology & Oncology (L31, L32 & L33)
Are you passionate about making a difference every day? Were looking for an enthusiastic and caring Ward Environment Support Worker to join our friendly team across wards L31, L32 and L33, where we care for children and teenagers undergoing treatment for haematology and oncology conditions.
In this rewarding role, youll help create a safe, clean and welcoming environment that supports healing and comfort. From keeping patient and communal areas spotless to ensuring supplies are ready and infection control standards are met, youll play a key part in helping our young patients and their families feel at ease.
Youll work closely with nurses, doctors and support staff who are all dedicated to providing the best care possible. Every task you do helps make the wards brighter, safer and more supportive for those who need it most.
Were looking for someone positive, proactive and compassionate, who takes pride in maintaining high standards and enjoys being part of a close-knit, caring team. Experience in a healthcare or cleaning role is helpful, but full training will be provided.
If you want a role where your work truly matters wed love to hear from you!
Expected Shortlisting Date
27/10/2025
Planned Interview Date
17/11/2025
Main duties of the job
To work as a member of the clinical ward team carrying out the cleaning and the movement of patients, specimens & goods/consumables/drugs between wards and departments. To provide a range of direct or indirect supervised non-clinical support to the professional teams within designated clinical areas.
The role will be supportive in keeping the hospital environment, safe, clean and tidy. The provision of a high-quality support service, responding to patient bed discharge/equipment cleaning and or/ urgent patient equipment/specimen/blood transportation.
The job holder will work within designated clinical areas providing support to the multi-disciplinary teams. Duties will include answering phones, cleaning equipment, setting up equipment under supervision, ordering maintaining stock levels and any other general clinical duties required.
The job holder will meet, and greet patients, family or carers and provide family and carer support where asked to do so. The job holder will be a central point of communication between the department and medical physics to ensure equipment is returned, and repaired, and or serviced in a timely manner.
About us
Leeds Childrens Hospital is one of the largest childrens hospitals in the UK and is part of the Leeds Teaching Hospitals NHS Trust. Based in one of the fastest growing and most vibrant cities in the UK, we provide secondary and tertiary care to children, young people and their families from Leeds, Yorkshire and the North of England. The Childrens and Teenage Oncology and Haematology service incorporates a Principal Treatment Centre for Children, and for Teenagers and Young Adults (TYA) with Cancer. We have a JACIE accredited Stem Cell Transplant Unit for children and young people, which forms part of the West Yorkshire Bone Marrow Transplant programme. We care for children and young people with a range of non-malignant haematological disorders; Leeds is a Comprehensive Care Centre for Haemophilia and a Specialist Centre for Haemoglobinopathy.
The Leeds Childrens Hospital is Aiming High; Delivering the Best
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
13 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9298-CHI-0438
Job locations
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Job description
Job responsibilities
To work as a member of the clinical ward team carrying out the cleaning and the movement of patients, specimens & goods/consumables/drugs between wards and departments. To provide a range of direct or indirect supervised non-clinical support to the professional teams within designated clinical areas.
The role will be supportive in keeping the hospital environment, safe, clean and tidy. The provision of a high-quality support service, responding to patient bed discharge/equipment cleaning and or/ urgent patient equipment/specimen/blood transportation.
Job description
Job responsibilities
To work as a member of the clinical ward team carrying out the cleaning and the movement of patients, specimens & goods/consumables/drugs between wards and departments. To provide a range of direct or indirect supervised non-clinical support to the professional teams within designated clinical areas.
The role will be supportive in keeping the hospital environment, safe, clean and tidy. The provision of a high-quality support service, responding to patient bed discharge/equipment cleaning and or/ urgent patient equipment/specimen/blood transportation.
Person Specification
Qualifications
Essential

• Maths and English GCSE grades A-E or equivalent Level 1 Literacy or Numeracy
• Ability to communicate both verbally in a tactful, compassionate and polite manner, providing reassurance where required, and non-verbally (reading and writing).
• Ability to communicate and transmit information via telephone, radio & IT systems.
• Willing to undergo training as required induction and on the job training as required to be able to perform the role.

Desirable

• Literate and numerate
• Health & Safety / COSHH / Moving & Handling training /awareness.
• Customer Care Training.
• Relevant occupational in-house cleaning.

Skills & behaviours
Essential

• Ability to work under own initiative and as part of a team
• Ability to work within set procedures and protocols
• Conduct themselves in a polite professional manner
• Ability to work within a routine whilst at the same time able to work on own initiative when the service dictates the need
• Personal: Caring, Motivated and have the ability to organise workload
• Communication: Literacy, Numeracy, verbal and non-verbal
• Responsibility to others: Reliable, Trustworthy, Adaptable, Able to empathise.
• Safety: Care of Environment, Moving and handling and fire evacuation.
• Positive approach to new ways of working

Desirable

• Able to walk considerable distances.
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
• Ability to carry out physical tasks (with reasonable adjustments if necessary)
• Ability to provide two references within four weeks of request.
• Completion of Criminal Records Bureau Disclosure form
• Eligibility to work in the UK

Experience
Essential

• To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including; Health and Safety, COSHH
• To complete all relevant daily documentation in compliance with relevant statutory legislation and local codes of practice and quality control procedures.
• Communicate sensitively and effectively with patient, visitors, relatives and staff.
• Respect of patients confidentiality and understand that patients have an entitlement to have their affairs to be dealt with in a confidential manner.
• To be helpful, flexible and willing to undertake and tasks requested.
• A basic understanding of infection control
• Ability to communicate both verbally, (transmitting information via telephone/radio system and by reading and writing
• Experience in cleaning within any setting
• Insight into role and responsibilities of post
• Ability to work within set procedures and protocols.

Desirable

• An understanding of cleaning practices within a healthcare setting
• Previous cleaning or portering experience/training
• Previous hospital environment experience
• Working in a customer focused environment
• Working in a patient/clinical setting

Person Specification
Qualifications
Essential

• Maths and English GCSE grades A-E or equivalent Level 1 Literacy or Numeracy
• Ability to communicate both verbally in a tactful, compassionate and polite manner, providing reassurance where required, and non-verbally (reading and writing).
• Ability to communicate and transmit information via telephone, radio & IT systems.
• Willing to undergo training as required induction and on the job training as required to be able to perform the role.

Desirable

• Literate and numerate
• Health & Safety / COSHH / Moving & Handling training /awareness.
• Customer Care Training.
• Relevant occupational in-house cleaning.

Skills & behaviours
Essential

• Ability to work under own initiative and as part of a team
• Ability to work within set procedures and protocols
• Conduct themselves in a polite professional manner
• Ability to work within a routine whilst at the same time able to work on own initiative when the service dictates the need
• Personal: Caring, Motivated and have the ability to organise workload
• Communication: Literacy, Numeracy, verbal and non-verbal
• Responsibility to others: Reliable, Trustworthy, Adaptable, Able to empathise.
• Safety: Care of Environment, Moving and handling and fire evacuation.
• Positive approach to new ways of working

Desirable

• Able to walk considerable distances.
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
• Ability to carry out physical tasks (with reasonable adjustments if necessary)
• Ability to provide two references within four weeks of request.
• Completion of Criminal Records Bureau Disclosure form
• Eligibility to work in the UK

Experience
Essential

• To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including; Health and Safety, COSHH
• To complete all relevant daily documentation in compliance with relevant statutory legislation and local codes of practice and quality control procedures.
• Communicate sensitively and effectively with patient, visitors, relatives and staff.
• Respect of patients confidentiality and understand that patients have an entitlement to have their affairs to be dealt with in a confidential manner.
• To be helpful, flexible and willing to undertake and tasks requested.
• A basic understanding of infection control
• Ability to communicate both verbally, (transmitting information via telephone/radio system and by reading and writing
• Experience in cleaning within any setting
• Insight into role and responsibilities of post
• Ability to work within set procedures and protocols.

Desirable

• An understanding of cleaning practices within a healthcare setting
• Previous cleaning or portering experience/training
• Previous hospital environment experience
• Working in a customer focused environment
• Working in a patient/clinical setting

Skills Required