Job Description

The post holder will work as an integral part of the clinical ward / area team and to be responsible for the co-ordination of all patient facilities/ services in the ward area, ensuring a clean, safe and comfortable environment. The main element of the role is ensuring and supporting the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patients needs, as determined by the ward sister/charge nurse. The post holder will work co-operatively with colleagues, as part of the team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Key Duties: 1.When required greet patients and visitors to the area being mindful for good relationships between patients, staff and relatives 2.Communicate effectively with other team members.



3.Work as part of the ward team to ensure the continual provision of the highest possible standards of service. 4.Communicate effectively with patients and carers, recognising their needs for alternative methods of communication 5.Co-ordinate any special dietary requirements patients meals and ensure patients have access to information about the out of hours menu information and communicate with the Catering Department. 6.To liaise with maintenance staff to ensure that equipment is in working order 7.Demonstrate how to use the bed head telephone and communication system, and ensure these are maintained in accordance with agreed protocols 8.Handle individual patient requests as they arise 9.Organise and update notice boards as appropriate 10.Ensure written patient information is in date and given to patients when appropriate. 11.Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients carers and relatives 12.Act as a point of contact for ward based volunteers, providing local induction and day to day guidance