Job Description

We are seeking an experienced Warehouse & Logistics Manager to lead and manage our central warehouse and logistics operations. This is a key role within our Operations team, focused on ensuring efficient, accurate, and safe handling of goods, customer returns, and shipping activities. You will oversee a small team, drive process improvements, and manage both internal and off-site warehouse activities, with a strong focus on stock accuracy, obsolescence control, and operational efficiency.
Key Responsibilities
Warehouse Operations
Oversee all goods-in and goods-out processes, ensuring accuracy and timely handling.
Manage packing and dispatch of spare parts to maintain high-quality customer service standards.
Handle customer returns efficiently, working closely with internal teams.
Oversee stock control, including stock takes, cycle counts, and reconciliation investigations.
Collaborate with Finance to manage stock obsolescence and reduce overall stock value.
Continuously improve warehouse layout, racking, and inventory systems.
Logistics Management
Manage domestic and international shipping operations in compliance with export/import regulations.
Liaise with external logistics providers to ensure service levels, cost efficiency, and reliability.
Maintain strong relationships with carriers, couriers, and freight forwarders.
Oversee off-site warehousing, ensuring optimal space utilisation, service quality, and profitability.
Team Leadership & Development
Lead, coach, and develop a small warehouse team, fostering accountability and continuous improvement.
Set team objectives and KPIs, monitor performance, and provide constructive feedback.
Process, Compliance & Health & Safety
Develop and implement warehouse processes to support efficiency, traceability, and customer satisfaction.
Ensure full compliance with health and safety legislation and internal standards.
Lead incident investigations and implement corrective actions where necessary.
Maintain accurate documentation for audits and internal reviews.
Key Skills & Experience
Proven experience in warehouse and logistics management within a manufacturing or distribution environment.
Strong knowledge of international shipping, customs documentation, and regulatory compliance.
Experience managing and improving warehouse processes and systems.
Proficiency with ERP or WMS platforms.
Excellent leadership, people management, and communication skills.
Commercial awareness with experience controlling third-party logistics costs and stock valuation.

Skills Required